Service Technician

Dallas Fort Worth Airport 

San Francisco Airport

Orlando International Airport

*Note: Only the listed location is available. Candidate MUST live within 50 driving miles of this location

Who are We
Embross provides self-service and automation technologies for airports and airlines worldwide. Our solutions help streamline passenger experience and improve operational efficiency.

What You'll Do
We’re looking for a Part-Time Service Technician to support our kiosk systems and related technologies across the U.S. Join us during an exciting phase of growth as we expand our technology stack and embrace data-driven solutions.

Key Responsibilities:

• Repair and maintain Embross systems (kiosks) on-site.
• Provide immediate technical support and troubleshooting.
• Collaborate with Level 3 Support teams.
• Act as liaison between clients and internal teams; deliver customer-focused service.
• Identify process improvements and provide training when needed.

Requirements:

• 1-3 years in field service or technical support roles involving kiosk systems, ATMs, POS or similar embedded devices and systems
• Knowledge of PC networking (TCP/IP, AD, DHCP, DNS)
• Experience with Windows server and workstation environments
• Proven experience in hardware troubleshooting and replacement
• Experience with Windows server and workstation environments
• Familiarity and proficiency with hand tools required for support including Torx drivers, nut drivers, screwdrivers, side cutters
• Experience working in regulated environments (e.g., airports, public terminals) with attention to compliance and safety
• Proven ability to work independently with remote assistance as required
• Strong customer service skills and accountability

Preferred Experience:

• Airport or airline industry
• Server and systems installation
• Field service or technical support
• Diploma or certification in Computer Science/IT or related field

Details

• Hours: Based on business needs, weekends required.
• Pay: $25–$30/hour, based on experience
• Travel: Airport parking reimbursed.
• Security: Employment contingent on background checks

Embross is committed to diversity and inclusion. If you need accommodations during the hiring process, please contact [email protected]