As an Outside Account Manager - Commercial Accounts, you will develop lasting, ethical customer relationships to maximize the profitable sales for each customer in an effort to grow profit sharing at the business location. You will become an integral part of each commercial mechanical contractor account, understanding the customer’s business and needs, ensuring our role as their primary supplier.
Additional duties will include:
- Visit customer offices, shops, and job sites to assess the customer’s business, understand their needs and to develop and maintain strong relationships in order to generate and close profitable sales
- Prospect and identify new commercial customers and alert the Business Manager and Credit Team of viable prospects
- Lead and own the sales process including producing sales call reports, territory planning and growth targets
- Analyze customer data, develop, and execute strategies to profitably grow market share while meeting and exceeding targets set at the business location
- Process orders, quotes, job packages and any other sales functions required
- Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customer’s expectations and benefits of the business location
- Work with the Business Manager and Credit Team to facilitate payment of all accounts receivable and communicate any changes in the customer’s business that might affect the credit standing
- Develop and oversee implementation of strategic vendor programs designed to profitably grow the business; participate in vendor trade shows and industry conventions
- Understand and follow all safety regulations at all customer locations as well as at the business location
- Support the Customer Service Representatives and all business location activities as part of the team
- Perform other tasks as requested by the Business Manager
- College and/or University degree
- A minimum of 2 years of experience with customer service or counter sales
- Valid driver’s license with a clean driver’s abstract
- Proficient in the use of Microsoft Office software
- Outstanding customer service and verbal communication skills
- Driven to continually identify and pursue new customers and to profitably increase market share of each assigned customer
- Ability to gain comprehensive knowledge of product and value-added services
- Excellent relationship building skills with customers, vendors, and teammates
- Able to work independently with minimal supervision while maintaining tight deadlines with multiple projects
- Ability to learn and operate the applicable software system used to process orders
- Intermediate math skills · Able to learn how to operate material handling equipment
Preferred Skills:
- Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
- Experience using Trend and Eclipse
Salary Range - $45K - $50k
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.
