Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
Key Roles and Responsibilities
- Demonstrate strong knowledge of the Internal Revenue Code, ERISA, and applicable regulations governing defined contribution plans.
- Lead day-to-day operations and ensure adherence to service-level agreements, quality standards, regulatory requirements, and internal controls.
- Manage team performance through regular feedback, coaching, development planning, performance management, and succession planning.
- Drive recruitment, onboarding, training, employee engagement, and capability development.
- Identify and implement process improvements that enhance efficiency, quality, customer experience, scalability, and cost effectiveness.
- Monitor operational performance, capacity, backlogs, and system dependencies to minimize service disruptions and processing delays.
- Proactively identify, assess, mitigate, and escalate operational, compliance, technology, and customer-impacting risks.
- Coordinate with cross-functional teams, technology partners, support functions, auditors, and senior leaders to ensure business and operational requirements are met.
- Provide timely and accurate reporting and analysis of business drivers, key performance indicators, service metrics, risk indicators, and productivity measures.
- Analyze performance trends, conduct root-cause analysis, and implement corrective and preventive actions.
- Support forecasting, capacity planning, budgeting, resource allocation, and long-term operational planning.
- Lead governance routines, business reviews, audits, compliance reviews, and the timely closure of identified actions.
- Maintain current standard operating procedures, controls, documentation, and business continuity plans.
- Lead projects and change initiatives from planning through implementation, ensuring effective communication, stakeholder alignment, risk management, and adoption.
- Maintain confidentiality and protect customer, employee, and business information.
- Foster a culture of accountability, collaboration, inclusion, customer focus, and continuous improvement.
Required Skills and Competencies
- Strong knowledge of defined contribution plan operations, regulatory requirements, and industry practices.
- Strong people-leadership skills, including coaching, performance management, delegation, conflict resolution, and talent development.
- Excellent stakeholder-management, influencing, negotiation, and relationship-building skills.
- Strong operational-risk and control mindset.
- Strong analytical, critical-thinking, problem-solving, and decision-making capabilities.
- Ability to interpret data and translate findings into clear, actionable recommendations.
- Strong project-management and change-management capabilities.
- Excellent written, verbal, presentation, and facilitation skills.
- Self-motivated, proactive, accountable, and results-oriented.
- Ability to manage multiple priorities and make sound decisions under pressure.
- Strong attention to detail and commitment to accuracy, quality, and compliance.
- Ability to learn new processes, systems, policies, and procedures quickly.
- Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook; experience with reporting or data-visualization tools is preferred.
- Open to work in late night shifts if required.
Eligibility:
• 8 years of experience US Retirement Industry
• 6 years of experience in DC is preferable
• Minimum 2 years in lead role
• Graduate or a Master's Degree in any discipline
This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
