Operations Analyst I

Focus: Operations - Latam

Size: +40 Employees

Founded: 2016

Industry: Technology

Sector: B2B SaaS

Location: Fully Remote

Contact: [email protected]

Hours Per Week: 40 hours per week/part time or weekends, depending on the type of contract.

About Emptor

Founded in 2016 and headquartered in New York, Emptor is a fully remote B2B SaaS startup. We are focused on solving trust and safety issues in Latin America by using big data. Emptor currently serves large multinational technology firms operating in the region by building tools for operational decision making on a large scale. We have opportunities in product, sales, finance, infrastructure, architecture, web scraping, NLP, ML and data science.

Summary of Ops Analyst

Ops Analysts extract and interpret data from Spanish-language legal databases and do research using Internet search engines. Analysts must also input data related to their queries and manipulate highly sensitive information on a daily basis. This position requires the ability to operate (process candidates) using Emptor’s API accordingly. 

Location

Latam - 8:00 AM UTC-5 to 8:00 PM UTC-5.

Salary 

1.000 USD. 

Required Domain/Technical Knowledge

• Fluent in Spanish with an emphasis on reading comprehension
• Proficiency in English
• Portuguese (desirable but not required)
• Desirable Intermediate Excel Skills                                   
• Experience working with databases and spreadsheets
• Basic understanding of search engines
• General understanding of the latam legal systems
• Detail oriented and of quality assurance skills
• Problem solving: able to detect and understand complex problems with data management as well as envision and implement solutions.
• Organizational skills: Capable of distributing workflow amongst the team and himself in order to comply with deadlines/requests

Skills

• Attention to detail
• Adaptability
• Critical thinking and problem solving
• Ownership and accountability
• Communicative
• Teamwork

Work Experience

• Previous experience as a Data Entry Associate
• Preferred careers/experience as:
  • Law
  • Administrative Assistant

Responsibilities & Functions

• Processes BGCs for Ops Latam databases
• Validates BGC from other team members
• Answers questions about manual reviews, to other teams
• Acts as an onboarding buddy for new team members, walking them through the various aspects pertaining to processing BGCs
• Makes proposals to improve manual reviews
• Attends team meetings and ceremonies
• Ensure client data security

Autonomy Level

As a member of the Operations team (Latam), you report directly to your manager and you are expected to cooperate with other team members to achieve your team’s goals. You are expected to support other team members by encouraging listening to new ideas and acknowledging others skills, experience, knowledge, creativity and contribution.

Feedback, communication and collaboration

• You actively seek out feedback from your teammates, seniors and manager, and work to use feedback as a tool for your own growth
• You apply received feedback into learning habits to improve
• You can communicate effectively, clearly, concisely and in an audience-oriented way, in written and verbal form
• You actively listen to others and ensure they are understood, pay attention to nonverbal and/or asynchronous communication (status updates, time zones, appropriate work environments, availability)
• You actively participate in daily stand ups, sprint plannings and sprint retrospectives depending on the team

Business Impact Level

General understanding of the impact of their own work and how it affects and impacts the team in general.