Job Summary
The Support Services Specialist I is responsible for providing a wide range of administrative and operational support in alignment with company policies and strategic objectives. Under the supervision of the Division Manager, this role supports critical business functions in a cost-effective and efficient manner.
Major Responsibilities/Activities
- Receive, sort, and distribute incoming mail and faxes to appropriate departments.
- Assemble insurance claim forms with required documentation, such as patient care reports or explanations of benefits.
- Prepare outgoing mail, including labeling, enveloping, and metering.
- Scan and upload documents into the imaging system for recordkeeping or further processing.
- Weekly faxing of Hospital Face Sheet requests and follow-ups with hospitals to obtain medical records contact information.
- Stamp and audit payments prior to deposit to verify accuracy and payee details.
- Prepare and tally daily cash batches.
- Retrieve patient demographic data from hospital systems.
- Provide coverage and support for front desk functions as needed.
- Process, log, and upload Survey Letters to InfoSend.
- Execute tasks related to electronic billing, including creation, logging, uploading/downloading, and batch confirmation tracking.
- Adhere to all EMS|MC policies and procedures.
- Perform other duties as assigned.
