IT Network & Communications Technician

The IT Network & Communications Technician is responsible for maintaining, optimizing, and troubleshooting the university’s network and communications infrastructure. The role ensures high-performance, reliable, and secure network services across campus, supporting operations such as internet connectivity, VoIP systems, video conferencing, and audiovisual infrastructure in academic and administrative facilities.

Responsibilities

1.    Network Infrastructure Management
•    Install, configure, and maintain routers, switches, firewalls, and wireless access points.
•    Conduct routine maintenance, firmware upgrades, and performance tuning.
•    Monitor and optimize network performance, availability, and usage using appropriate monitoring tools.
•    Assist with planning and implementing network upgrades and expansions.
2.    Communication Systems Support
•    Support and troubleshoot VoIP telephony, video conferencing systems, intercoms, and unified communication tools.
•    Ensure AV infrastructure in lecture halls, labs, and meeting rooms meets academic and streaming requirements.
•    Provide training and guidance to staff and end-users on communication tools.
3.    Security & Compliance
•    Collaborate with the IT Security team to implement firewall policies, VPNs, and access control lists (ACLs).
•    Ensure compliance with network safety and technical standards, particularly in structured cabling and fiber optics.
4.    Operations & Documentation
•    Maintain structured cabling across campus buildings.
•    Document network configurations, diagrams, and technical procedures.
•    Maintain an inventory of communication and network equipment and suggest procurement plans.
5.    Support & Collaboration
•    Respond to help desk tickets related to networking and communications.
•    Provide both remote and on-site support.
•    Coordinate with external vendors and service providers for maintenance and service delivery.
• Stay updated with networking trends and recommend solutions to enhance campus connectivity.

Qualifications

Education:
•    Diploma or Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or a related field.
•    Relevant certifications such as CCNA, CCNP, CompTIA Network+, or equivalent is highly desirable.
Experience:
•    Minimum of 3–5 years of hands-on experience in network administration, support, and communication systems within enterprise or academic environments.
•    Proven experience with installation, configuration, and troubleshooting of routers, switches, firewalls, and wireless networks.
Technical Skills:
•    Strong knowledge of LAN/WAN networks, TCP/IP protocols, VLANs, DNS, DHCP, and network monitoring tools.
•    Proficiency in supporting communication systems such as VoIP, video conferencing, and unified communication platforms.
•    Familiarity with structured cabling, fiber optics, and network layout design.
•    Experience with tools like Cisco Meraki, Fortinet, Aruba, or similar technologies.
Other Skills:
•    Strong analytical and problem-solving abilities.
•    Excellent verbal and written communication skills in English (Arabic is a plus).
•    Ability to work independently and collaboratively within a team environment.
•    Strong documentation and reporting skills.