We are ERock!
ERock is a leader and innovator in distributed energy. ERock has responded to long-term trends in electricity by becoming the first smart-grid supplier to US energy consumers. The company installs, operates, and integrates its highly flexible, low-cost, and quick-response distributed generation to increase reliability and stability, reduce costs and decrease carbon footprint.
At ERock, our backup generators ensure that customers will never be without power, allowing their business to operate normally when there is an outage in the area. Our innovative approach provides customers with highly reliable, ultra-clean backup generation at a fraction of the cost of traditional backup solutions. We seek those who share our commitment to customer service, innovation, and ingenuity.
Role Overview:
The Quality Engineer will be a member of the Quality Team, reporting to the Quality Director in Manufacturing.
Key Responsibilities:
Production Quality Support
- Provide Quality guidance to Production on product requirements, specifications, drawings, and acceptance criteria.
- Support Production in resolving significant, complex, or recurring quality issues.
- Participate in investigations of quality escapes, customer issues, and significant internal defects.
- Develop or support development of inspection plans, Quality Plans, and Inspection & Test Plans (ITPs).
- Define appropriate inspection methods and risk-based sampling requirements.
- Support First Article Inspection (FAI), final inspection, FAT, and customer-witnessed quality activities.
- Work with Production and Engineering to establish effective defect prevention and containment measures.
- Provide Quality input to process changes, engineering changes, and new product introductions.
Nonconformance & Corrective Action
- Manage the technical investigation of internal and supplier nonconformances.
- Lead root-cause analysis for significant or recurring quality issues.
- Use structured problem-solving tools such as 5-Why, Fishbone, Pareto, and 8D.
- Coordinate containment and corrective-action activities with Production, Engineering, Supply Chain, and suppliers.
- Develop and document technical corrective actions.
- Evaluate proposed corrective actions for effectiveness from a Quality perspective.
- Verify implementation and effectiveness of corrective actions.
- Support MRB activities and provide technical Quality recommendations for disposition.
- Identify repeat issues and escalate systemic problems to the Quality Manager.
- Support Quality Alerts and other technical quality communications as required.
Supplier Quality
- Serve as the Quality team's primary technical contact for assigned suppliers.
- Review supplier quality documentation, inspection reports, certificates, and test results as required.
- Establish risk-based incoming inspection and sampling requirements for purchased components.
- Lead supplier nonconformance investigations and Supplier Corrective Action Requests (SCARs).
- Support supplier qualification and initial quality assessments.
- Participate in supplier audits, source inspections, pre-shipment inspections, and supplier FAT activities as required.
- Work with Supply Chain and suppliers to contain and resolve quality issues that may impact production.
- Identify opportunities to improve supplier quality and reduce incoming defects.
Quality Planning & Inspection
- Identify critical-to-quality characteristics and appropriate verification methods.
- Establish inspection and sampling requirements based on product and process risk.
- Review engineering drawings, specifications, customer requirements, and applicable standards to establish inspection criteria.
- Support development of inspection checklists and acceptance criteria.
FAT & Customer Quality Support
- Support Factory Acceptance Testing (FAT) from a Quality perspective.
- Participate in FAT preparation, inspection, testing, and customer witnessing activities.
- Verify required inspection and test records are complete and traceable.
- Support investigation and resolution of FAT failures or customer findings.
- Provide technical Quality support during customer inspections and quality-related discussions.
