TECHNOLOGY SOLUTIONS
Compensation: $25-$40/hr Depending On Experience
The Service Technician II in the Technology Solutions department is a fully qualified field technician responsible for independently performing service calls, preventative maintenance, troubleshooting, repairs, moves/adds/changes, and small service projects across one or more technical disciplines. This position is expected to take ownership of assigned service work from preparation through closeout, communicate directly with clients, and resolve routine system issues with minimal supervision. The Service Technician II provides guidance to Service Technician I employees and supports consistent department standards.
- Works with a commitment to safety
- Upholds the core values of Encore Electric
- Represent Encore Electric professionally when interacting with clients, coworkers, vendors, and other trades
- Independently perform scheduled service calls, preventative maintenance visits, repairs, moves/adds/changes, and minor installation work.
- Diagnose and resolve common system failures using logical troubleshooting methods and appropriate test equipment.
- Install, configure, replace, test, and verify field equipment across supported disciplines.
- Own assigned service calls from customer check-in through final system verification and documentation.
- Communicate proactively with the Service Coordinator and Service Supervisor regarding job progress, scheduling, scope changes, delays, material needs, and follow-up requirements.
- Represent Encore Electric professionally and explain technical findings in language clients can understand.
- Provide field guidance and task-level mentoring to Service Technician I employees.
- Maintain work areas, company vehicles, tools, and test equipment in a clean and organized condition.
- Be flexible with schedules, shifts, and locations, including participation in the on-call rotation
- Install, configure, test, and troubleshoot audiovisual systems, including displays, projectors, audio systems, conference systems, control-system devices, and related network equipment
- Diagnose common signal-flow, endpoint, conferencing, firmware, control-communication, and basic DSP-related issues
- Install and support Microsoft Teams Rooms, Zoom Rooms, and other related conferencing systems
- Verify complete system operation following repair or replacement and document configuration changes when applicable
- Install, replace, test, and troubleshoot common access control, IP video, and intrusion-detection field devices
- Perform routine controller, communication, power, and network diagnostics
- Complete functional testing and verification following service work and coordinate programming support when required
- Install, terminate, test, certify, and troubleshoot copper cabling systems independently
- Perform routine fiber-optic terminations, inspection, cleaning, testing, and troubleshooting
- Interpret certification results, identify common cabling faults, and complete corrective actions
- Read and interpret floor plans, riser diagrams, one-lines, cable schedules, and project specifications
- Perform routine diagnostics and preventative maintenance on building automation systems, including controllers, sensors, actuators, VAV systems, and related field devices
- Install and replace controllers, wiring, and field devices according to project documents and manufacturer requirements
- Perform point-to-point verification and coordinate programming or sequence-related support when required
Knowledge of:
- Hand tools, power tools, testing equipment, and safe work practices
- At least one supported discipline and working familiarity with related systems
- IP addressing, DHCP, static addressing, and network connectivity
Skill in:
- Being sensitive to client urgency
- Reliability
- Organization
- Verbal and written communication
- Time-management and task prioritization
- Problem solving and troubleshooting
- Documentation
- Operating a computer
- Managing equipment
- Establishing and maintaining effective working relationships with vendors, contractors, supervisors, employees, and clients
Ability to:
- Read and interpret blueprints, one-lines, riser diagrams, specifications, and manufacturer documentation
- Work effectively both independently and as part of a team on assigned tasks
- Recognize when an issue exceeds current authority or expertise and escalate appropriately
- Participate willingly in required training and competency development
- Understand basic technical documents, drawings, manufacturer instructions, and work orders
- Driving
- Sitting
- Climbing
- Lifting (up to 50 lbs)
- Standing
- Bending
- Kneeling
- Stooping
- Vision acuity (near and far and without color deficiencies)
- Walking
High School Diploma or equivalent is required. 3 - 5 years of relevant experience in audiovisual, structured cabling, security, BAS, electrical, construction, or a related technical discipline is required. Must have a demonstrated ability to independently complete routine service work and produce accurate documentation, and be able to work flexible hours and participate in the on-call rotation as assigned. A valid driver’s license and acceptable Motor Vehicle Record is required.
Encore Electric, Inc. is an EOE, including disability/vets
