Technical Lead CDD H/F

Key Job Responsibilities 

Equipment Operation 

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise. 
• Do the Right Thing - Complies with all Company security and safety measures. 
• Ensures equipment is secure from theft and/or damage when in use. 
• Adhere to health and safety regulations and wear appropriate PPE. 
• Report all health and safety issues to the HSE Manager or appropriate Manager onsite. 

• Deliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers. 
• Value People - Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy. 
• Maintains a positive relationship with all clients through effective communication. 
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. 
• Monitors events and checks in on customers throughout the day. 
• Understands and fosters the hotel/client relationship. 

• Understands the technical aspects of the job and demonstrates advanced operational ability to 
• troubleshoot and problem solve with equipment and software issues. 
• See the Bigger Picture - Anticipates equipment challenges and changes in a timely and professional 
• manner.

• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately. 
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. 
• Interacts with other staff and outside vendors for equipment. 
• Drive Results - Increases revenue by utilising floor up-selling techniques. 
• Work with clients to finalise invoices. 
• As needed, work within Encore systems and applications 

• High school diploma or GCSE equivalent 
• 2-3+ years of customer service or hospitality experience is preferred. 
• 2-3+ years of audio-visual experience is required.