The Program Analyst II serves as a Mid-Level Privacy Analyst responsible for supporting the analysis, protection, dissemination, and reporting of privacy-related information to program stakeholders. The position supports the safeguarding of personally identifiable information, or PII, and assists with the effective execution and continuous improvement of privacy program operations.
The analyst identifies and documents user and stakeholder requirements, evaluates business processes and supporting platforms, and recommends improvements to workflows, procedures, reporting, and program delivery. The position requires the ability to independently manage assignments, analyze complex information, prepare high-quality reports and briefings, and exercise sound judgment in resolving programmatic and operational issues.
This is a customer-facing and stakeholder-facing position. The analyst must be comfortable representing the program during meetings, briefings, conferences, training sessions, and other internal or external engagements. The Program Analyst II may also mentor junior analysts, coordinate assignments, and perform quality assurance reviews of team deliverables.
This position requires onsite support five days per week in Washington, DC.
Duties and Responsibilities
- Conduct detailed reviews, analyses, and preparation of privacy-related reports, assessments, correspondence, briefings, and other program documentation.
- Assist the Site Lead and program leadership in evaluating the effectiveness, efficiency, quality, and timeliness of program delivery.
- Independently manage assigned workstreams, recurring program activities, and short-lead suspense assignments.
- Analyze program information, identify trends and potential issues, and develop actionable recommendations for leadership and stakeholders.
- Develop program strategies, issue papers, briefing materials, background documentation, decision-support materials, and supporting analyses.
- Identify, document, validate, and communicate user, customer, and stakeholder requirements.
- Evaluate existing business processes, systems, platforms, and workflows to determine whether they meet operational and stakeholder needs.
- Develop, document, and improve business processes, standard operating procedures, workflow diagrams, job aids, and internal controls.
- Support the design, implementation, testing, and maintenance of automated workflows and business applications.
- Create and maintain program analyses, dashboards, reports, trackers, performance metrics, schedules, and management tools.
- Apply data analytics techniques to evaluate program performance, identify anomalies and trends, and support data-informed decision-making.
- Perform quality control and quality assurance reviews of reports, analyses, correspondence, data, and other work products before submission.
- Review work products for completeness, accuracy, consistency, formatting, timeliness, and compliance with program requirements.
- Mentor and provide day-to-day guidance to junior analysts, including reviewing work products, sharing best practices, and supporting professional development.
- Assist with coordinating analyst assignments, deadlines, deliverables, workload priorities, and program schedules.
- Perform customer success and stakeholder engagement activities to ensure stakeholders understand program reports, findings, processes, available services, and recommended actions.
- Prepare and deliver briefings, training, demonstrations, and program updates to customers, stakeholders, and senior leadership.
- Professionally represent the program at conferences, workshops, meetings, working groups, outreach events, and other stakeholder engagements.
- Support conference planning, exhibit coordination, presentations, stakeholder engagement, and post-event follow-up activities.
- Conduct open-source research and analysis, as required, to support privacy-related reviews, investigations, reporting, and program objectives.
- Support the entry, validation, maintenance, and analysis of program information within databases, case management systems, workflow tools, and other software platforms.
- Document, organize, prioritize, and track tasks, reports, data requests, memoranda, formal correspondence, action items, and other program documentation.
- Maintain program performance metrics and conduct reviews for errors, missing information, incorrect data formats, timeliness, schedule compliance, and submission requirements.
- Prepare materials for conferences, meetings, appointments, briefings, telephone calls, and stakeholder engagements.
- Draft, review, edit, and proofread memoranda, letters, standard operating procedures, reports, presentations, training materials, and executive correspondence.
- Provide project management, administrative, and coordination support for program initiatives, special projects, and recurring activities.
- Assist with administrative requirements, including training records, building access requests, calendars, meeting coordination, and program events.
- Perform other duties consistent with the responsibilities of a mid-level privacy and program analyst.
