Location | Napa, CA (Hybrid, must reside within 35 miles)
This role is hybrid, so you won’t be commuting into the office every day. That said, our clients love seeing a familiar face, so you’ll head onsite for client visits and meetings as needed. Because of that, we’re looking for someone who lives within 35 miles of Napa, CA.
Want to be a part of a fast-paced growing MSP that is fiercely committed to helping others thrive?
A career with an IT Managed Service Provider (MSP) is a challenging thing, but also extremely rewarding! It’s fast-paced, like drinking from a firehose, but this gives you a tremendous opportunity for hands-on experience with the newest platforms and a range of unique environments. At all times we have each other's backs and want you to succeed and thrive. We know our most important assets are PEOPLE like you, and we’re looking forward to having you meet our team!
Life at Endsight is about finding fulfillment for ourselves by fiercely committing to helping others thrive. We work for our clients and our colleagues with an ambition to pursue “excellent customer experiences at EVERY opportunity.” Our vision is to be a lot like a great university - a place where employees come, make lifelong connections with other incredible people and go through intense personal and professional growth; a place where the best people in the industry come to be treated with respect and are given the opportunity to do meaningful work.
Be the trusted advisor behind 30 to 60 growing businesses. As a Client Strategy Manager (think vCIO meets Customer Success Manager), you'll own a portfolio of small and midsized clients and make sure their technology investment turns into real business results. You'll lead the strategic conversations, build the roadmaps, and partner with every team at Endsight to turn clients into raving advocates.
Your days will include:
- Own a portfolio of 30 to 60 small and midsized clients ($1M to $4M in combined annual revenue), from onboarding through renewal and expansion
- Lead Executive Business Reviews and strategic check-ins, presenting outcomes, value metrics, and technology budget roadmaps to client leadership
- Build and maintain Client Success Plans tied to each client's KPIs and business goals
- Monitor client health with data and dashboards, spot churn risk early, and lead Client Improvement Plans to turn things around
- Uncover upsell and cross-sell opportunities and partner with Sales and Subject Matter Experts to bring them to life
- Act as the voice of the client inside Endsight, collaborating with Sales, Finance, Professional Services, and Support
- Turn happy clients into advocates through case studies, webinars, events, and references
Who Thrives Here
You’ll fit right in if you:
- Take pride in helping others succeed
- Love mastering your tools and improving your craft
- Communicate clearly and stay composed under pressure
- Are energized by teamwork and mutual respect
- Want to grow in a place where your success helps everyone win
Required:
- 5+ years in a client-facing IT strategy role such as MSP Client Success Manager, vCIO, Technical Account Manager, IT Director, or SaaS Customer Success Manager (SMB or mid-market)
- Experience leading business reviews and presenting to executive stakeholders
- Experience with IT budgeting, technology roadmap development, and ROI analysis
- Comfort with financials, billing, renewals, and agreements, including speaking confidently about a P&L
- Ability to translate technical concepts into business terms
- Strong working knowledge of cloud and infrastructure technologies
- Confidence giving prescriptive guidance, even when it challenges a client's point of view
- Experience working in a PSA or CRM platform
- Must live within 35 miles of Napa, CA, with reliable transportation for onsite client visits
- Excellent verbal and written communication skills
Preferred:
- Previous MSP experience
- Bachelor's degree in a related field, or equivalent experience
- Hands-on curiosity with AI, automation, and business intelligence tools
- Experience with GRC requirements (HIPAA, PCI, CMMC, etc.)
- Knowledge of CIS, NIST, or other security frameworks
Join a Team That’s All-In on Helping You Thrive
If you’re ready to perform at a high level, learn like crazy, and make a real impact for the people you serve—Endsight is where you belong.
Apply today and let’s build something excellent together.
- Medical: Company pays 100% of the base plan for the employee and family
- Dental & Vision
- 401(k) with employer matching
- Accrued Paid Time Off
- 9 Paid Holidays
- Career Development support and programs
