IT Technician/Support

In this position, you will play a key role in providing support for all areas of IT. You will update systems, troubleshoot problems, and provide hands-on support for IT issues within our organization.

Responsibilities included but not limited to:

• Keep systems up-to-date through operating systems upgrades
• Monitor networking equipment and servers
• Assist with the design, implementation, and ongoing support of new software and features
• Identify hardware shortages and manage required IT inventory accordingly
• Monitor web performance, network availability, and security
• Oversee troubleshooting for system errors
• Provide helpdesk support for network issues
• Provide technical support either by phone, remote access or site visits as needed
• Respond to IT issues; hardware maintenance, software, networking, etc.
• Evaluate connectivity issues, equipment, and software
• Modify configurations, utilities, software, etc.
• Set up equipment for new users
• Set up user accounts on Linux and windows servers.
• Install, test, and monitor servers, firewalls, and new software
• Perform data backups
• Install and update network system improvements as needed
• Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more

• High school degree or equivalent
• Previous experience as a help desk technician, computer technician, or IT support
• Ability to troubleshoot and resolve multiple issues
• Ability to multitask, prioritize, and manage time efficiently
• Excellent verbal and written communication skills
• Comfortable in a diverse and fast-paced environment
• Goal-oriented, organized team player
• Experience working with network and server management support
• Up-to-date knowledge of new systems, information, software, and upgrades
• Ability to physically stand, bend, squat, and lift equipment

All your information will be kept confidential according to EEO guidelines.