Commercial Service et Maintenance

Sur  la  base  des  activités  confiées  par  sa  hiérarchie,  le(la)  commercial(e)  S&M s’assure du développement commercial et des ventes de son secteur (contrats de maintenance,  réalisations  de  travaux,  prestations  de  maintenance,  pièces  de rechange). Il(elle) anime, suit et développe le portefeuille client de son secteur, sur la base de la politique commerciale définie par la direction.

JOB PURPOSE
On the basis of the activities assigned by his/her superiors, the S&M sales representative is responsible for the commercial development and sales of his/her sector (maintenance contracts, work carried out, maintenance services, spare parts).
He/she leads, monitors and develops the customer portfolio in his/her sector, based on the sales policy defined by management.

Job Description

SIGNIFICANT ACTIVITIES Business development - Develop customer loyalty and sales in the area (customer visits, promotion of offers, portfolio management, etc.) - Analyze the market and monitor the competition in order to identify new new opportunities (markets, customers, technologies, etc.) - Identify customer needs and propose an appropriate solution, while ensuring that the risks inherent in the service requested are properly managed - Follow-up with customers, and negotiate offers both technically and financially in compliance with the company's procedures and conditions - Manage your sector and work cross-functionally with all stakeholders - Develop knowledge of the network of service providers, subcontractors and suppliers in your sector - Advise sales teams on new equipment sales or used Production of  commercial offers - Negotiate commercial and technical offers, in collaboration with internal stakeholders (quotations, costings, bids, etc.) - Respond to calls for tender in your sector - Draw up quotations, costings, contract proposals, etc. contract renewals - Enter opportunities and actions (sales proposals, visit reports, etc.) into business tools Sales follow-up - Search for financing solutions - Transmit sales data to stakeholders to ensure the smooth running of the deal and the work - Lead the project kick-off meeting and validate the meeting minutes - Contribute to the resolution of customer disputes and the collection of accounts receivable, in collaboration with internal stakeholders RESPONSIBILITIES AND SCOPE FOR ACTION - Ensure sales development in your sector - Ensure the follow-up and achievement of sales objectives in the sector - Ensure the quality of data entered into business tools - Contribute to the management of commercial disputes and collections in the sector - Know and apply internal and external compliance procedures and rules PROFESSIONAL KNOWLEDGE DIPLOMA(S) AND/OR EXPERIENCE(S) Bac +2 to Bac +3 level in a commercial field and/or 3 years preferred significant experience SPECIFIC KNOWLEDGE(S) Technical skill(s) - General commercial knowledge (sales, negotiation, customer relations, etc.) - General knowledge of products (ranges, functionalities, etc.) - General knowledge of IT tools and information systems - Advanced elementary level in English (A2) Behavioral skill(s) - Good interpersonal skills - Active listening - Thoroughness - Analytical skills - Synthesis skills - Responsiveness