Head of Execution – Field Operations

**Role**: Head of Execution - Field Operations **Location**: Delhi NCR / Field-Heavy **Reporting To**: CEO / Founder **Type**: Full-time **Overview**: We are looking for a discipline-first Head of Execution - Field Operations to run our battery installation process end-to-end — with 100% accountability. This person will lead technician teams, enforce SOPs, ensure fast + flawless installs, and escalate only when needed. **Your job: zero excuses, zero rework.** **Key Responsibilities**: * Plan daily installations: technician assignment, route planning, material readiness * Enforce 100% compliance with onboarding SOP (photos, forms, checklists) * Track and improve core KPIs: FTR (First Time Right), TAT, Compliance * Hire, train, and manage field team (technicians, coordinators) * Conduct regular audits and shadow installs to monitor quality * Own daily and weekly field ops reporting * Resolve customer complaints and escalate only if required * Work closely with the CRM/Tech team to digitize field processes **Ideal Profile:** * 5–8 years in operations leadership roles (EV, lending, logistics, solar installs) * Has led 10+ blue-collar field staff with discipline * Proven record of enforcing processes in tough environments * Field-ready: Hindi-speaking, mobile, doesn’t hide behind dashboards * Bonus: understands battery fitment, basic vehicle electronics, or EV safety protocols **KPIs:** * FTR: 100% of installs right the first time * Compliance: 100% form + photo documentation * TAT: <3 hours per install * Install plan vs actual achieved * Customer satisfaction (complaint-free %) **Please fill this google form to apply.** - https://forms.gle/Qs2e5q5ycZ9Ab5FJ8