### **Location:** Delhi NCR ### **About Us:** We’re a fast-growing EV startup solving battery financing for India’s most hardworking vehicles — electric rickshaws. With money raised from global investors and operations in 5 cities, we aim to make clean mobility accessible to the informal segment through innovative battery financing and distribution. We’re now hiring a hands-on **Support & MIS Coordinator** to help us stay organized, customer-focused, and data-driven as we scale sales. --- ### **Role
Overview:
** This is a high-ownership role where you will act as the nerve center between our field team, customers, and leadership — collecting daily data, organizing field inputs, supporting customer escalations, and ensuring nothing falls through the cracks. --- ### **What You’ll Do:** * Own and update key trackers (sales, collections, customer complaints, battery issues) * Create and manage Google Forms and Sheets for daily field inputs * Follow up with sales/ops team to ensure timely data submissions * Share daily and weekly reports with leadership — clean, visual, and actionable * Support battery customers by tracking complaints and coordinating resolution * Track battery health data (shared by tech/device team) and flag early warnings * Maintain field agent rosters, incentive records, and escalation logs --- ### **You Should Have:** * 3–5 years of experience in field ops support / MIS / coordination roles * Strong command of **Google Sheets**, Forms, and basic formulas (pivot tables, filters, etc.) * Ability to **follow up proactively** with multiple team members and ensure compliance * Basic comfort with numbers, dashboards, and reporting * Good written and spoken Hindi & English * Fast learner with a “get-it-done” attitude --- ### **Nice to Have:** * Past experience in EV, fintech, lending, logistics, or mobility startups * Basic exposure to CRM, collection systems, or battery tracking tools * Experience working with field teams in Tier 2/3 cities --- ### **Why Join Us?** * Be part of a small, driven team building real impact in clean mobility * Learn operations, customer success, and data reporting from the ground up * Get a front-row seat to how a high-growth EV startup is built * Work directly with the leadership team and take ownership of critical systems
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