Partnership Implementation Specialist

Summary

engage2learn is looking for a skilled and detail-oriented Partnership Implementation Specialist to join our team. This role is responsible for implementing, configuring, and supporting engage2learn’s software solutions for partners. The ideal candidate brings a strong technical background, excellent communication skills, and a partner-focused approach, along with a proven understanding of all engage2learn solutions and the ability to clearly articulate them to partners.

Responsibilities

Partner Implementation & Onboarding

• Collaborate with partners to understand their business requirements and customize our software solutions to meet their needs
• Manage the implementation process from start to finish, including planning, configuration, testing, and training
• Document implementation processes, configurations, and partner requirements

Partner Support & Training

• Provide ongoing support and troubleshooting for partners during implementation and after the software is deployed
• Conduct training sessions for partners to ensure they are proficient in using the software
• Collect, analyze, and share user feedback patterns heard in interactions with partners

Product Collaboration & Continuous Improvement

• Work closely with the development team to identify and resolve issues or bugs in the software
• Consult with the product team to evaluate complex partner problems and design solutions that leverage existing features or inform new ones
• Make recommendations on new functionality that will solve user pain points
• Stay abreast of current context in partner districts, edtech, and the field of education