Strategic Account Executive

EIS is seeking a highly motivated Strategic Account Executive to drive long-term customer success, revenue growth, and strategic account expansion. This role is responsible for cultivating deep relationships with key enterprise clients, identifying growth opportunities, and ensuring ongoing value realization.

A Strategic Account Executive is a seasoned sales and account-management professional with a track record of driving strategic partnerships and revenue retention. They act as a trusted advisor to key accounts, own revenue growth and retention within their book, and independently manage subscription contract renewals and negotiations.
This position represents the "Strong Operator" level of the Strategic Account Executive career track (Associate Strategic Account Executive → Strategic Account Executive → Senior/Principal Strategic Account Executive), and reflects the source job posting for this role family.

•   Acts as a trusted advisor to key accounts, fostering long-term relationships and strategic growth

•   Identifies and drives upsell and cross-sell opportunities by understanding the evolving business needs of customers within current installed accounts

•   Collaborates with Customer Success Managers (CSMs) to track customer health metrics and proactively address potential risks

•   Establishes and maintains relationships with key stakeholders, including C-suite executives, ensuring alignment on goals and priorities

•   Leads strategic Quarterly Business Reviews (QBRs) to showcase value delivery, discuss new initiatives, and plan for future growth

•   Owns revenue growth and retention within assigned accounts, meeting or exceeding quota-based targets

•   Manages renewals and negotiates long-term subscription agreements to secure continued business

•   Partners with internal teams (Product, Marketing, Support, etc.) to align customer needs with company offerings

•   Identifies long-term at-risk customers and implements corrective actions to ensure retention and satisfaction

•   Maintains accurate account, pipeline, and forecast data for revenue and retention reporting

•   Demonstrates strong understanding of subscription-based business models and contract negotiation

•   Applies familiarity with the insurance industry and digital transformation to shape account strategy

•   Independently negotiates long-term agreements and renewal terms

•   Effectively leverages CRM and account-planning tools to run a disciplined, scalable account-management process

•   Builds trusted relationships with C-suite executives and key stakeholders within accounts

•   Leads confident, value-focused QBRs and negotiation conversations

•   Communicates account risk and retention/growth progress proactively to Sales leadership

•   Provides coaching and feedback to Associate Strategic Account Executives when asked

•   7+ years of experience in strategic account management, enterprise sales, or customer success in the SaaS or insurance technology industry

•   Proven ability to build and maintain executive-level relationships and drive strategic growth within key accounts

•   Strong track record of meeting or exceeding sales quotas and revenue retention targets

•   Exceptional negotiation, presentation, and communication skills

•   Experience working cross-functionally with internal teams to enhance customer experience and drive value realization

•   Familiarity with the insurance industry, digital transformation, and subscription-based business models is a plus
Behavioral and Interpersonal

•   Confident, consultative communicator across executive and working-level audiences

•   Self-directed with strong account- and time-management skills

•   Ability to work independently and collaboratively in a fast-paced, customer-centric environment

•   Begins to mentor and share best practices with Associate Strategic Account Executives

•   Building strong working relationships across a multicultural, cross-functional environment

•   Takes ownership of account outcomes and escalates judiciously
Managerial

Supervisory Responsibility: None formally required at this level; may informally mentor Associate Strategic Account Executives.
Sphere of Influence:

•   Internal — Partners with Customer Success Managers, Product, Marketing, and Support on account health and value realization; supports newer SAEs through knowledge-sharing.

•   External — Serves as a trusted advisor to enterprise economic buyers, including C-suite executives, throughout the account relationship.