Banquet Manager

Position Summary

The Banquet Manager contributes to memorable events at Vinarosa Resort by delivering service that reflects our dedication to exceptional guest experiences, trust-based relationships, collaborative teamwork, detail-driven hospitality, and results-oriented performance that enhances long-term asset value. This role supports precise execution of Banquet Event Orders (BEOs), collaborative teamwork, and attentive guest service to ensure successful meetings, celebrations, and special events.

Key Responsibilities

· Execute banquet and event service in strict accordance with Banquet Event Orders (BEOs)

· Set up, break down, and reset event spaces to specification and brand standards

· Provide polished, attentive guest service throughout events

· Coordinate service timing with culinary, beverage, and operations teams

· Ensure proper handling of food, beverages, and event equipment

· Maintain cleanliness and organization of event venues

· Comply with food safety and responsible alcohol service requirements

· Support service recovery and guest issue resolution as needed

Leadership & Cultural Expectations

· Demonstrates integrity, professionalism, and accountability in all decisions and interactions

· Builds trust and loyalty through consistency, follow-through, and transparent communication

· Collaborates across departments to deliver seamless, guest-centered experiences

· Embraces innovation and continuous improvement to enhance service and efficiency

· Maintains a results-oriented mindset while never compromising guest experience standards

· Leads calmly and effectively under pressure, modeling confidence and respect