Housekeeping Supervisor

JOB DESCRIPTION

JOB TITLE: Housekeeping Supervisor
DEPARTMENT: Housekeeping
REPORTS TO: Housekeeping Manager
FLSA STATUS: Non-Exempt

SUMMARY:

The Housekeeping Supervisor will be responsible for the ownership and operational execution of the Housekeeping Department during their shift. Supervises and performs inspections to ensure highest standards of cleanliness and to provide a memorable guest experience through the anticipation of guest’s needs and providing exceptional service to support the hotel and department standards.

DUTIES AND RESPONSIBILITIES:

· Needs to have a flexible schedule, able to work mornings, evenings, weekends, and holidays. We are in need of afternoon/evening coverage.

· Consistently offer professional, positive, engaging and friendly service to guests and employees.

· Maintain a high level of professionalism in all aspects of job performance.

· Safeguards confidential guest, employee, and Company information and uses such information only for authorized business purposes.

· Maintain a consistently high level of cleanliness in all public restrooms, lounges, guest rooms and other assigned areas by constantly performing daily, weekly, and monthly inspections.

· Schedule staff according to labor standards, occupancy forecast and upcoming events.

· Able to make decisions when Housekeeping Manager is not available based on current Standard Operational Procedures (SOP’s).

· Assist in other areas, and/or scheduled by the Housekeeping Management.

· Helps maintain all guest and employee areas by reporting any deficiencies to the Housekeeping Management or Engineering.

· Punctual, regular and reliable attendance is a condition for continued employment.

· Support safe work habits and a safe working environment at all times.

· Ability to assist the team and work in various roles throughout the housekeeping department.

· Supervise all Housekeeping employees.

· Conduct shift meetings to train, supervise, motivate, and develop team members.

· Assigns duties, special projects, and monitors quality of work; assures staff conforms to organizational policies, procedures, and safety regulations.

· Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.

· Keeps up to date on overall activities of the team, identifying problem areas and bringing them to the attention of the Housekeeping Manager.

Perform other duties as assigned by management.