Engineer II, Field Services

The Role:

The core purpose is the mission of the job – why it needs to be filled and how it fits into the organization.  By narrowly defining the Core Purpose, you’re able to define what’s needed to solve the existing business challenge(s)

We are looking for Field Service Engineer based in Hsinchu to service Entegris Products or systems.

The Field Service Engineer Level II is responsible for product service and support at customer locations for Entegris Products or Systems. Work performed includes start-up/commissioning, customer training, technical support, troubleshooting/repairs, and maintenance.  They are expected to work mostly independently with minimal input from management and Senior Field Service Engineers.

In this role you will:

• Deliver field service support and assistance to troubleshoot, repair, maintain and upgrade equipment at customer locations.

• Provide email and phone responses to customer requests for technical assistance in accordance with customer agreements and contractual obligations.

• Develop and translate technical documentation for procedures and processes used by regional FSE teams and customers.

• Promote, manage, and execute Preventative Maintenance Agreements at customer sites. 

• Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs. 

• Always follow safe work practices, attend safety training as assigned, and comply with all Entegris, customer and local safety regulations.

• Provide timely support to global FSE teams through email and international travel as required.

• Maintain proper documentation for all on-site field service, support calls and any critical equipment information gathered via phone/email.

• Provide parts/labor/travel requirements to local CSR (Customer Service Representative) for customer quote generation.

• Work with local sales and application engineers to ensure customer satisfaction with service performance and delivery and to coordinate cross-functional meetings and technical actions as required.

• Provide detailed verbal and written feedback to Engineering, Quality Assurance, and other departments as necessary. 

• Complete special projects assigned by manager.

• Attend and successfully complete all factory-based and local technical training and corporate training as assigned.

Traits we believe make a strong candidate:

• Technical, engineering or scientific degree or equivalent field service experience required

• Familiar with MS Office tools, SAP and PLC skills is a plus.

• Fluent Mandarin, capable of written and oral English, Strong communication skills, English fluency a significant plus

• The ability to work both independently and as a team is required while communicating effectively with both internal and external customers.

• Semiconductor and/or gas industry experience a plus

• Ability to obtain a valid Passport and Visas for international travel is required

Your success will be measured by:

• People and Teamwork

• Accountability, Integrity, and Trust

• Creativity and Innovation

• Dedication to Excellence

• Growth mindset

• Good problem-solving

• Good team player, self-motivated and proactive