Job Summary:
We are seeking a proactive, relationship-driven Account Manager to support and grow our Electrical Service Division in Houston, TX. This role is responsible for managing client accounts, coordinating service requests, building long-term partnerships, and ensuring high-quality service delivery on commercial electrical projects.
The ideal candidate has strong customer-service skills, a solid understanding of electrical service operations, and the ability to manage multiple service calls and client needs in a fast-moving environment.
Specific Responsibilities:
- Serve as the primary point of contact for assigned commercial service accounts.
- Build, maintain, and grow strong client relationships through consistent communication and service excellence.
- Conduct site visits, client meetings, and walk-throughs as needed
- Understand client needs, priorities, and upcoming project opportunities.
- Manage renewals, proposals, and service agreements.
- Expand service Client Base by face to face, phone, and email.
- Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
- Deliver prompt, professional solutions to service customer inquiries.
- Work to meet immediate goals of customer needs withing the service department.
- Provide customer feedback on performance.
- Suggest customer service improvements to management and set performance and financial goals for technicians you manage and help them attain those goals through team direction and management.
- Assess, evaluate, and report on overall team and individual team member performance.
- Prepare and allocate budgets.
- Research and identify new business opportunities.
- Collaborate with other senior leadership regarding business strategies within the Service Department
- Evaluate job profits and revenue and calculate risks for your projects.
- Ensure compliance with company policies and local, regional, and federal regulations. Work closely with Service Foremen/Technicians to schedule, dispatch, and monitor service calls.
- Ensure all work orders, service tickets, and client updates are completed accurately and on time.
- Provide job cost tracking, change order management, and budget oversight for service projects.
- Collaborate with estimating to prepare and deliver quotes and proposals.
- Ensure safety compliance and adherence to company policies during service operations.
- Track KPIs such as response times, ticket completion, client satisfaction, and revenue targets.
- Resolve client issues quickly and professionally.
- Support invoicing accuracy by coordinating with accounting on completed work, materials, and labor.
- Identify opportunities within existing accounts to expand service offerings.
- Assist the sales/estimating team with proposals for recurring maintenance, repairs, and small projects.
- Participate in client presentations and follow-up meetings to secure new work.
Skills and Qualification:
- 5+ years of experience in account management, service coordination, or project support (electrical or construction industry preferred).
- Understanding of electrical service work, materials, and terminology.
- Strong communication and customer-service skills.
- Ability to manage multiple accounts, service calls, and priorities simultaneously.
- Proficient in scheduling tools, CRM, or service management systems.
- Valid Texas driver’s license and ability to travel locally for client visits.
Benefits:
- Close knit, team-oriented work environment
- Medical, Dental and Vision Insurance
- 401K
- Bonus opportunities
- PTO
- Continuing Education Opportunities and Resources
Enterprise Electrical Core Values:
- Safety First, Safety Always (Safety)
- Committed to Excellence (Greatness)
- Plan it, Do it, Own it (Accountability)
- Learn it, Know it, Teach it (Mentorship)
- One Team, One Goal (Teamwork)
- Positive Attitude Required (Positivity)
