Overview
We’re immediately hiring for a Customer Assistance Representative! The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non-airport branch location.
We offer a robust Benefits Package including, but not limited to:
- Paid Time Off, starting with 5 days upon hire and receiving a total of 12 days your first year, plus 6 holidays
- Health, Dental, Vision insurance; Life Insurance; Prescription coverage
- Employee discounts on car rentals, car purchases and much more!
- 401(k) retirement plan with company match and profit sharing
The starting rate of pay is $19.00 / hour. Employees have the opportunity to earn yearly merit increases based on performance.
This position is full-time and located at our office in Astoria.
The schedule available is:
Monday OFF
Tuesday 8am-6pm
Wednesday 8am-6pm
Thursday 8am-6pm
Friday 8am-6pm
Saturday 9am–1pm
Sunday OFF
Responsibilities
- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
- Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Inquire about service, satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
- Use of proper statement to determine if vehicle is being returned with full tank of gas.
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Keep lot organized for ease of access and traffic flow.
- Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
- Understand the damage loss report reporting procedure.
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old.
- Must have a high school diploma or GED.
- Must have two years of college and/or customer service experience combined.
- The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted US driver's license.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
- Must be able to read, write, and understand English.
- Apart from religious observation, must be available to work the following schedule
- Monday OFF
- Tuesday 8am-6pm
- Wednesday 8am-6pm
- Thursday 8am-6pm
- Friday 8am-6pm
- Saturday 9am–1pm
- Sunday OFF
