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    EO

    Eon

    SaaS

    Senior Support Engineer

    Any, United StatesOn-SiteFull-time5+ yrs experiencePosted 1mo ago
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    Job description

    Senior Support Engineer

    Company Overview

    At Eon, we’re transforming cloud backups into useful assets for the first time ever. Backed by prominent investors and industry leaders, our groundbreaking Cloud Backup Posture Management (CBPM) platform offers instant visibility and access across all cloud environments, turning every backup into a searchable, accessible tool. We’re an ambitious, collaborative team driven to redefine what’s possible in cloud technology. Join us, and see how your contributions can directly shape the future of backup.

    Position Overview

    As a Senior Support Engineer, you will join a global team dedicated to delivering exceptional technical support. You'll troubleshoot customer issues using logs, networking, system administration, and facilitate documentation updates. When needed, you'll create custom solutions and scale our support offerings through coding and scripting.

    Key Responsibilities

    • Responsible for technical customer support experience within the Eon product
    • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
    • Identify cases that require escalation (either technically or strategically)
    • Create, maintain, and coordinate incident management requests to product or engineering
    • Design and implement solutions that scale the support offering through automation
    • Participate in on-call rotation for after-hours, holiday, and weekend support coverage

    Qualifications

    • Must be comfortable working 9-6 PST
    • 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
    • 2+ years experience with Cloud technologies (Azure, AWS, GCP)
    • Experience in reading or debugging code in one or more of the following: Go, Python, JavaScript
    • Proficiency with command-line tools and Linux operating system environments
    • Experience with DevOps technologies
    • Familiar with REST APIs or GraphQL
    • Knowledge of basic Web technologies (e.g., HTTP, HTML, DNS)
    • Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
    • Understanding of relational databases
    • Understanding of Cloud security constructs like IAM roles

    Why Join Us?

    • Be part of a passionate and innovative team driving change in the cloud backup space.
    • Opportunity for professional growth in a fast-paced startup environment.
    • Competitive salary and benefits package.

    Eon Benefits

    💸Equity Participation (RSUs!)

    💰401K match

    🍼Paid Parental Leave

    🏥Generous benefits including medical, dental, and vision options available to you

    🏢Vibrant office with meals, happy hours, employee events, and volunteer days

    💻Home office setup and culture events for remote employees

    We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs.

    Job details are sourced from the employer's original posting.

    Open job posting
    EO

    About the company

    Eon

    Eonio is a company focused on enterprise sales, particularly in the SaaS sector. They are looking for experienced sales professionals to join their team and drive business growth.

    View all Eon jobs
    Industry
    SaaS
    Open roles
    39

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