** This position requires flexibility to work a variety of shifts, including day and evening shifts. This is a full time, year round position with opportunity for growth and advancement !
Responsibilities
- Maintain complete knowledge of hotel operations, scheduled daily activities, and room products
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- Answer telephone calls, using correct salutations and telephone etiquette
- Ascertain callers' needs through open-ended questions
- Describe room accommodations and all amenities
- Obtain all designated information to book a reservation
- Accommodate special requests and designate such in the system
- Access guest history records to best service guests; maintain accurate information in guest history files
- Resolve guest complaints, ensuring guest satisfaction
- Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery)
- Present folio to guest and resolve any disputed charges
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information
- Perform additional duties, as assigned
- Replenish, organize, and maintain the retail areas
Requirements and Qualifications
- All candidates must have a guest service mindset and be willing to ensure every guest has an amazing stay with us !
- High school or equivalent preferred
- 1 to 2 years in a similar experience preferred
- Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines
- Strong knowledge of Outlook is a plus
- Possess an eye for the smallest detail and maintain a keen sense of urgency
- Ability to think clearly, remain calm, and resolve problems using good judgment
- Ability to think on your feet and resolve conflict
- Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks
- Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis
- Must be able to stand and exert well-paced mobility for up to 8 hours in length
- All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided)
- Able to share in working days, over nights, weekends, and holidays
- Local candidates preferred
- Must be authorized to work for any employer without sponsorship
