Housekeeping Inspector

Department:    Housekeeping

Direct Report: Director of Housekeeping

Purpose:          The Inspector ensures standards are met by auditing guest rooms, public areas, and amenities for cleanliness and safety.

OVERVIEW:      

The Inspector verifies that rooms are properly prepared for arrivals, reports maintenance issues, monitors staff performance, and ensures compliance with brand standards to maintain a positive guest experience.

JOB SUMMARY:   

• Inspect guest rooms following highest quality standards
• Verifies that rooms and residences are staged and prepared for guest arrival
• Reports maintenance needs accordingly
• Monitors and helps with the creation of daily housekeeping boards/assignments
• Assists with performing inventory of linen and supplies
• Ensures employees are using/handling cleaning chemicals safely
• On occasion and during off season will be required to clean rooms

ESSENTIAL FUNCTIONS OF THE JOB:

• Ability to remain standing for up to 10 hours
• Ability to move up and down stairs
• Ability to move quickly based on guest needs
• Ability to regularly move and lift up to 50 lbs.
• Ability to move, traverse, position self to reach corners on floors and high places.
• Ability to observe conditions and detect odors
• Ability to notice and inspect small details
• Ability to position and navigate carts weighing up to 100 lbs in tight spaces
• Ability to operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters
• Ability to communicate and exchange information effectively
• Ability to read, write, speak, and understand basic English
• Ability to complete a satisfactory background check
• Ability to work evenings, weekends, and holidays as business requires

TECHNOLOGY AND EQUIPMENT USED:

• Alice (PMS)
• Phone
• Computer and Printer

WORKING ENVIRONMENT:

• Work will primarily take place in a resort environment including guest rooms and residences

KEY SKILLS & EXPERIENCE REQUIRED:

• 1+ years of hotel housekeeping or inspection experience
• Demonstrates strong communication, organizational, and problem-solving skills
• Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel.  The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager.  The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.