Increase service revenue, productivity and profit by managing the service product portfolio as well as transforming the existing reactive business into a more proactive one
Manage and direct the activities of the field service engineers as well as the Calibration Lab for installations, calibrations, repairs and other technical work
Assist with difficult customer problems and critical negotiations
Ensure all regulatory and quality requirements are met by the service team
Minimize business, regulatory and safety risks for staff and the company
Drive customer satisfaction and loyalty through a customer focused approach and based on customer feedback
Ensure administrative responsibilities of the team such as maintaining customer service logs and internal service records are done in a timely manner and as per departmental guidelines
Explore and implement initiatives to improve the effectiveness of department methods and procedures and increase the productivity of the team
Coach, assist and support the development of the members of the service team to build a high performing team and increase employee engagement
Other duties as requested from time to time to support the company.
What sets you apart
A degree in any discipline; a technical or science-related degree.
10+ years’ commercial service experience, preferably in life sciences, including at least 5 years leading service-business growth in a global life sciences company.
Strong leadership, business and financial skills, with a track record of growing revenue, improving productivity and developing teams.
Customer-focused, with experience handling complex service issues and building lasting relationships.
Strong problem-solving, communication and organizational skills.
Professional, collaborative and accountable, with a positive approach.
What we offer
Purpose and impact. Lead services that help laboratories maintain reliable equipment and support the quality of scientific work.
A meaningful leadership opportunity. Shape the service business in India, develop a strong team and contribute to sustainable growth.
Room to grow. Build your leadership, commercial and technical expertise in a global life sciences environment.
Customer connection. Work closely with laboratory customers and internal teams to solve service challenges and build lasting relationships.
A collaborative culture. Work with colleagues who value customer focus, accountability, teamwork and continuous improvement.
Job details are sourced from the employer's original posting.
