Job Description:
Provide Level 1 and Level 2 end user software and hardware support for Costa Rica Share Service Center. Document requests, incidents and user queries, and monitor solution processes.Provide basic training and operational services to endusers. Also configuration, operation, and maintenance of End User Technology hardware, OS and software.
- In-Person TechBar & Walk-up Support: Managing live interactions at the physical TechBar, resolving hardware, software, and operational issues directly for local employees, keep documentation of the cases.
- AV & Conference Room Maintenance: Provide Level 2 troubleshooting for conference room setups, audio/visual gear, and meeting room technology to maintain site connectivity.
- Asset Lifecycle & Vendor Coordination: Handle provisioning and delivery of laptops, mobile devices, and accessories within SLAs, while acting as the local point of contact for external hardware/software vendor partners.
What will you do
- Contribute with Technical Support to walk up customers at a TechBar.
- Level 2 support of conference room technology (Audio/Visual kits).
- Deliver new new equipment (laptops & accessories) within agreed service levels.
- Proactively identify and complete projects that add value to the department and/or our customers.
- Point of contact for 3rd party Technology and Facilities vendor/partners (HP, Dell, Xerox, etc)
What experience you need
- Associate's degree in a relevant field or equivalent experience.
- 0-6 months of experience analyzing, troubleshooting , and resolving hardware/software, Audio/Visual systems issues and site wide incidents.
- English Proficiency ( Minimum B2 level written and spoken).
What could set you apart
- Ability to collaborate with team members and other departments.
- Ability to Identify common technical issues and take appropriate technical actions to solve tasks.
- Ability to identify and resolve advanced site wide incidents.
Primary Location:
CRI-Sabana
CRI-Heredia
Function:
Function - Tech Engineering and Service Ops
Schedule:
Full time
