Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
Job Summary
Keeps Equinix's GenAI products and platforms stable and reliable, and makes them more resilient over time. Writes the code and automation that prevents failures, rather than only responding to them. Defines service-level objectives, builds monitoring and alerting, hardens services against dependency and capacity failures, and tests failure and recovery before they happen in production. Leads incident response when issues occur and turns each incident into a lasting fix. Works in a team with senior engineers and with product, platform and security partners to keep AI products, agents, connectors and self-hosted models robust, secure, observable and performant.
Knowledge and Application
Applies solid knowledge of software engineering and site reliability engineering (SRE) practice: service-level objectives (SLOs), error budgets, monitoring, alerting, incident response, CI/CD and infrastructure as code. Understands how distributed systems fail and how to contain those failures (timeouts, retries, circuit breakers, graceful degradation). Understands how GenAI products behave in production, including model latency, rate limits, quotas, streaming and token cost. Follows established standards and suggests improvements.
Complexity and Problem Solving
Works on problems of defined scope where analysis requires evaluation of identifiable factors. Diagnoses failures across application, model, data, pipeline and infrastructure layers, and fixes the underlying cause rather than the symptom. Applies existing runbooks and approaches, and improves them. Escalates unusual or high-impact issues. Work is reviewed at defined checkpoints.
Collaboration and Interaction
Works with AI engineers, product managers, platform and security teams. Reviews designs and releases for reliability risk before they ship. Explains status, incidents and results clearly to partners who are not familiar with the subject. Asks for guidance early and shares knowledge with the team.
Responsibilities
Reliability and resilience engineering (primary focus)
Monitoring and service levels
Release and deployment
Incident response
GenAI and self-hosted models
Qualifications
Required
Nice to have
What success looks like
The targeted pay range for this position in the following location is / locations are:
Canada - Toronto Office TRO : 102,000 - 152,000 CAD / Annual
United States - Dallas Infomart Office DAI : 138,000 - 208,000 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits
As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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This posting is a new position within our organization.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Equinix is the world’s digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.