The Experience Lead is the standard-bearer of the club floor — a highly visible, service-obsessed operator who keeps the fitness floor immaculate, safe, and unmistakably Equinox. Blending operational precision with anticipatory hospitality, this role elevates the member experience at every touchpoint, protects the club environment, and drives ancillary revenue through educated, service-based engagement.
RESPONSIBILITIES
Maintain immaculate fitness floor standards through continuous re-racking, organization, cleaning protocols, and equipment presentation
Conduct daily equipment checks and complete opening and closing checklists; escalate maintenance needs promptly
Maintain a constant, active floor presence — monitoring usage and staying ahead of member needs
Support front desk and facilitate seamless group fitness class transitions as needed (concierging)
Maintain current CPR/AED certification and serve as the on-floor first responder for medical incidents and emergencies
Ensure full adherence to LPMS and all company safety standards, addressing member conduct proactively and professionally
Deliver a warm, personalized, white-glove experience for every member, with special attention to first-time members
Engage members proactively, building relationships that drive retention and address poor member behavior
Promote and assist in booking Equifit sessions, Spa services, and Pilates through educated, service-based selling
Maintain sharp knowledge of current offerings, pricing, and promotions
Qualifications
Genuine passion for health, fitness, and hospitality
Strong interpersonal and communication skills
Ability to multitask in a fast-paced, high-touch environment
Proven ability to engage members and influence behavior with professionalism
CPR/AED certification, or willingness to obtain upon hire
Flexible availability, including early mornings, evenings, weekends, and holidays
Minimum of 1 year in customer service or related experience
Reliable, professional, computer literate, energetic, and friendly
ESSENTIAL PHYSICAL REQUIREMENTS
Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
Must be able to perform pushing, pulling and lifting up to 50lbs at a time
Pay Transparency: $18.00 per hour
AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:
NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/
All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. They restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, their other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Their portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.