Office Manager

What you’ll do:

The Office Manager oversees the day-to-day operations of the property administration office and is committed to delivering exceptional customer service to residents, guest, and team members. This position manages customer relations, lease administration, collections and delinquency processes, and takes an active role in home inspections in partnership with the Maintenance Team. The Office Manager leads the administrative team, takes ownership of resident concerns by proactively resolving issues whenever possible, and work collaboratively with all departments to ensure efficient operations and a positive resident/guest experience.

Your job will include:

• Coordinate and oversee the preparation and accuracy of administrative paperwork and records.
• Serve as the primary point of contact for residents and customer concerns, taking ownership of issues and working toward timely, effective resolutions.
• Manage the reception area to ensure effective internal and external communication.
• Work closely with management to develop an integral team that effectively represents the company’s quality and professionalism.
• Act as a liaison between customers and management regarding property-related issues.
• Supervise and develop administrative staff while promoting teamwork, accountability, and excellent customer service.
• Attend and participate in training sessions as requested.
• Work collaboratively with Sales, Maintenance, Activities, RV, Operations, and other departments to ensure consistent communication and efficient operations.
• Perform weekly office inspections.
• Assist General Manager with special projects, reporting, and other duties as assigned.

Experience & skills you need:

• Bachelor’s degree, or the equivalent combination of education and experience.
• 2+ years of experience in office management.
• Working knowledge of mail processes (e.g., postage machine, FedEx, UPS, etc.)
• Excellent written and verbal communications skills.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Basic computer literacy; proficiency with Microsoft Office Suite preferred.