Business Services Coordinator

Primary Objective of Position

Provide leadership, coordination, workforce intelligence, industry engagement, employer support, and workforce system alignment activities in support of Workforce Solutions Borderplex's Industry & Workforce Support Services contract. Serve as the primary liaison between WSB, workforce partners, educational institutions, staffing agencies, economic development organizations, employers, and community stakeholders while ensuring activities remain aligned with Board priorities, service boundaries, and performance expectations.

Essential Job Functions

1. Lead Strategic Industry Support and Integrated Workforce System Coordination activities.
2. Support WSB Innovation & Development initiatives through industry engagement, workforce intelligence gathering, and strategic workforce planning activities.
3. Facilitate Workforce System Coordination Meetings and Industry & Workforce Partnership Roundtables.
4. Coordinate communication among WSB Operations, Employment Services staff, workforce contractors, educational institutions, apprenticeship sponsors, economic development organizations, staffing agencies, and community partners.
5. Review workforce intelligence, hiring demand, workforce shortages, business expansion opportunities, credential needs, workforce pipeline opportunities, and emerging industry trends.
6. Manage employer assignment activities in accordance with WSB-established protocols.
7. Oversee closed-loop referral processes, partner handoffs, follow-up activities, and service continuity.
8. Monitor employer inquiries, workforce opportunities, workforce solution implementation activities, and referral outcomes.
9. Maintain shared outreach calendars, employer engagement schedules, workforce events, and partner coordination activities.
10. Prepare workforce intelligence summaries, monthly reports, performance dashboards, and Board updates.
11. Support development of apprenticeship, work-based learning, customized training, incumbent worker training, WEX, and OJT opportunities.
12. Coordinate escalation and resolution of identified service gaps, workflow barriers, duplicate outreach activities, and communication challenges.
13. Monitor contract performance, documentation quality, workforce intelligence activities, and workforce system responsiveness.
14. Ensure compliance with applicable Federal, State, TWC, WSB, and DWFS policies and procedures.
15. Utilize Extreme Customer Service principles in all interactions with WSB, workforce partners, employers, and internal staff.

Other Job Duties

Other duties and special projects as assigned. This description is not intended to be all-inclusive and may be modified as operational requirements evolve.

Required Competencies

• Workforce system knowledge
• Strategic relationship management
• Business services expertise
• Workforce intelligence analysis
• Project management
• Communication and facilitation skills
• Data analysis and reporting
• Continuous improvement orientation
• Problem solving
• Extreme Customer Service

Extreme Customer Service focus, ability to utilize coaching techniques to drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity.

Required Competencies

• Workforce system knowledge
• Strategic relationship management
• Business services expertise
• Workforce intelligence analysis
• Project management
• Communication and facilitation skills
• Data analysis and reporting
• Continuous improvement orientation
• Problem solving
• Extreme Customer Service

Education

Bachelor’s degree in business, Public Administration, Workforce Development, Human Resources, Economic Development, Education, Human Services, or related field, or equivalent experience.

Experience

Minimum of five years of progressively responsible experience in workforce development, business services, workforce system operations, economic development, employer engagement, or workforce program management. Experience coordinating multiple partners and workforce system stakeholders preferred.

Skills and Abilities

• Strong project management and organizational skills
• Workforce system and business services knowledge
• Experience facilitating stakeholder meetings and partnerships
• Strong communication and presentation skills
• Data analysis, reporting, and dashboard interpretation
• Ability to lead and coordinate cross-functional activities

Technology Requirement:

Position requires strong technology proficiency, including use of workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment. Experience working within the Work In Texas system preferred. Successful completion of a basic IT skills assessment is required.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

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Benefits: 

We offer a comprehensive benefits package that includes health, dental, life, and disability insurance; paid time off and paid holidays; a 401(k) retirement plan; flexible spending accounts; and tuition assistance

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [email protected].

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [email protected].