POSITION: Guest Services
STATUS: Part-Time / Event-Based
REPORTS TO: Guest Services Supervisor
FACILITIES: Bayfront Convention Center, Erie Insurance Arena, Warner Theatre, UPMC Park
PAY RATE: $9.25 per hour
Be the First Face Guests See at Erie’s Premier Venues
Are you friendly, approachable, and calm under pressure? Join the Guest Services Team and help create a welcoming and secure environment for guests attending events across Erie’s top entertainment venues. Whether it’s a concert, a hockey game, a theatrical performance, or a special event, your presence helps set the tone for a safe and enjoyable experience.
As a Guest Services team member, you’ll be on the front lines—greeting patrons, managing entry points, and ensuring compliance with venue rules and safety procedures.
What You’ll Do
Operate walk-through magnetometers and assist with security screening procedures
Greet and guide guests as they enter the venue
Ensure guests are in compliance with event and venue policies
Provide directions, answer basic event-related questions, and assist with guest needs
Communicate promptly and professionally with supervisors and other staff members
Help maintain a smooth, safe, and organized flow of guests throughout the event
Respond to incidents or concerns calmly and appropriately
Perform other related duties as assigned by the Guest Services Supervisor
What We’re Looking For
Must be 18 years of age or older
Strong communication and interpersonal skills
Clean, professional appearance and a customer-first attitude
Ability to remain calm and courteous in busy or high-pressure situations
Willingness to work an event-driven schedule including evenings, weekends, and holidays
Prior experience in customer service, hospitality, or security is a plus but not required
Why You’ll Love Working with Erie Events
We offer flexible, event-based opportunities ideal for students, retirees, or anyone looking to earn extra income in a fun, dynamic environment. Perks may include:
Competitive wages paid biweekly
Paid time off (available to both part- and full-time employees)
Flexible scheduling
Complimentary access to events across our four venues
Employee referral program
Employee assistance program – 100% confidential
Annual employee appreciation event
“Behind the Scenes” recognition awards
Our Commitment to Inclusion
Erie Events is proud to be an equal opportunity employer. We are committed to creating a workplace where everyone feels respected, included, and empowered to succeed—regardless of background or identity.
Ready to help welcome thousands of guests to unforgettable experiences?
Apply today and join the Guest Services team at Erie Events.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
The Erie County Convention Center Authority is responsible for the development, operation, and management of the Erie Insurance Arena, the Bayfront Convention Center, and the Warner Theatre.