Title: - Voice/UCCE Engineer
Location: - McLean, VA
Duration: - 6 Month
Duties and Responsibilities:
Qualifications
· Minimum 7 years related experience in the networked voice and call center environments
· High-end experience in PBX and/or Call Center systems engineering experience
· Bachelor’s degree in Computer Science, Engineering or related discipline: equivalent experience is acceptable
· Willingness to travel up to 25% of time
· Expert Knowledge of Cisco IP telephony and UCC Call Center technologies and solutions
· Excellent Customer Service and communication skills
· Experience in the administration and support of Cisco’s UC portfolio including but not limited to CUCM, CUC, Unity, UCCE, CUPS, VG, CUBE, CER, and CVP
· Knowledge in CVP scripting and call control
· Experience with a Work Force Optimization platform integration
· Strong critical thinking and analytical skills
· Ability to manage and influence individuals to obtain maximum results
· Highly effective communicator (written & verbal)
Certification level of a CCNP Voice at a minimum, CCIE Voice Desire.
All your information will be kept confidential according t o EEO guidelines.
Job details are sourced from the employer's original posting.
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