Desktop Support Engineer - Dublin

Desktop Support Engineer

Location: Dublin, Ireland (Damastown)

Employment type: Fixed-Term Contract (3 Months, with Potential Extension)

Salary: EUR 39,000 per annum

Working schedule: Monday to Friday, 9:00am – 5:30pm

ESP Global Services is seeking an experienced Desktop Support Engineer to provide on-site technical support within a fast-paced enterprise environment in Dublin.

This role is ideal for an IT professional with a strong background in desktop support, end-user computing, and infrastructure troubleshooting. You will be responsible for delivering high-quality technical support across hardware, software, operating systems, and networking technologies while ensuring an excellent end-user experience.

Key Responsibilities

• Provide hands-on support for desktops, laptops, mobile devices, and peripheral equipment.
• Diagnose and resolve hardware, software, operating system, and application issues.
• Support Windows, iOS, and Android devices across the user environment.
• Perform software deployments, upgrades, patching, and security updates.
• Manage user accounts, permissions, and group policies within Active Directory.
• Provide Smart Hands support for network, server, and infrastructure teams.
• Troubleshoot network connectivity issues including LAN, WAN, VPN, and wireless networks.
• Escalate complex technical issues when required and work collaboratively with internal and external support teams.
• Maintain accurate documentation and asset records while adhering to service level agreements.

What We're Looking For

• 2-5+ years' experience in Desktop Support, IT Support, Service Desk, or End-User Computing roles.
• Strong experience troubleshooting Windows operating systems and desktop hardware.
• Hands-on experience supporting Microsoft 365 applications and services.
• Experience administering Active Directory user accounts and permissions.
• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Experience supporting laptops, desktops, printers, and mobile devices.
• Strong customer service and communication skills.
• Ability to prioritise workload and manage multiple incidents effectively.

Why Join ESP Global Services?

Work with Global Organisations

Support business-critical IT services for internationally recognised clients across a variety of industries.

Expand Your Technical Expertise

Gain exposure to enterprise infrastructure, modern workplace technologies, and complex support environments.

About ESP Global Services

ESP Global Services is a leading provider of IT support and managed technology services, delivering tailored solutions to organisations worldwide. We support global enterprises and aviation customers through a combination of technical expertise, operational excellence, and exceptional customer service.

Our commitment to quality is demonstrated through our ISO 9001 certification, and we are dedicated to fostering an incluive workplace where our people can grow and succeed.

ESP Global Services is an equal opportunity employer.