Desktop Support Engineer - Luton Airport

Desktop Support Engineer – Temporary Cover

Luton Airport | Initial 3-Month Fixed-Term Contract

Location: Luton Airport (On-site)
Contract: Initial 3-month fixed-term contract (temporary absence cover)

Salary: GBP 2,333 – 2,416 monthly gross salary
Hours: Monday to Friday, 9:00 AM - 5:30 PM

Keep Critical Airport Operations Running

ESP Global Services is looking for an experienced Desktop Support Engineer to provide temporary cover at London Luton Airport.

This is an initial three-month fixed-term opportunity, providing essential IT support during a period of employee absence. There may be an opportunity to extend the assignment depending on operational requirements, although this cannot be guaranteed.

You'll be supporting users in a busy, operationally critical environment, resolving technical issues, maintaining IT equipment and ensuring that day-to-day technology services run smoothly.

What You'll Be Doing

• Providing hands-on desktop and end-user IT support across the airport environment.
• Installing, configuring, troubleshooting and repairing laptops, desktops and peripherals.
• Supporting Windows, Microsoft 365, mobile devices and standard business applications.
• Managing user accounts, permissions and access through Active Directory.
• Diagnosing and resolving hardware, software and connectivity issues.
• Providing Smart Hands support for network and infrastructure equipment.
• Supporting LAN, Wi-Fi, VPN and other connectivity services.
• Managing incidents and service requests in line with agreed service levels.
• Delivering professional, customer-focused support in a busy operational environment.

What We're Looking For

We're looking for a capable, self-sufficient engineer who can quickly become effective in an established IT support environment.

Essential experience:

• Previous hands-on experience in desktop, end-user computing or IT support, ideally three years or more.
• Strong Windows, Microsoft 365 and Active Directory troubleshooting skills.
• Experience supporting laptops, desktops, peripherals and mobile devices.
• Working knowledge of TCP/IP, DNS, DHCP, VPN and wireless networking.
• Ability to diagnose and resolve technical issues independently.
• Strong communication skills and a customer-focused approach.
• Ability to work effectively on-site and manage competing support priorities.

Desirable:

• Experience supporting IT services in an airport, logistics, transport or other operationally critical environment.
• Familiarity with IT service management processes and ticketing systems.
• Experience providing Smart Hands support for network or server infrastructure.

Airport Security Requirements

As this role is based within an airport environment, employment will be subject to satisfactory completion of the relevant background screening and airport security requirements.

These may include verification of employment, education and other relevant activities over the preceding five years, together with any additional checks required for the applicable airport access pass.

Why Join ESP Global Services?

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000+ tickets a day for more than 300+ customers.

ESP Global Services provides IT support and managed services to customers across more than 150 countries.

This is an opportunity to join an established global IT services business, gain experience in a live airport environment and make an immediate contribution to essential IT operations.

We are committed to equal opportunities and welcome applications from suitably qualified candidates from all backgrounds.

Interested?

If you're an experienced Desktop Support Engineer available for a short-term assignment and enjoy practical, hands-on IT support, we'd welcome your application.

We’re committed to quality, continuous improvement and exceptional customer service, reflected in our ISO 9001 certification.

ESP Global Services is an equal opportunity employer.