Patient Navigator

Overview

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Job Summary

The Patient Navigator will provide care coordination services to members with chronic health conditions. Patient Navigator will act as an intermediary between providers and members - serving in numerous roles such as educator, evaluator, service coordinator, community resource researcher and more.

Responsibilities

• Conduct outreach activities specially to the loss to care patients
• Conduct community outreach visits to patients
• Provide expedited visit to patients for urgent situations such as hospitalization
• Assist in busy Medical Office
• Call, schedule and confirm patient appointments
• Enrolling patients to Essen Health Care’s program
• Assist in achieving fewer emergency room visits and hospitalizations, better coordination of services, and social service navigation
• Conduct new patient’s assessment screenings consistent with the Scope of Service
• Inform patients of Essen services and give them health education materials
• Keep patients informed of progress of scheduled appointments
• Meet with patients in their homes, community sites, Dr. office, and Health Home office
• Work in the Field

Qualifications

High School Diploma or Associate Degree in Health Care

2-years’ experience in the healthcare, community health, social work, supportive housing, or other

social service interventions

Excellent customer service, organizational, interpersonal and communication skills

Ability to multi-task and work under multiple priorities and deadlines in a fast-paced environment

Proficiency with Word and Excel

$19-$20 an hour

Equal Opportunity Employer

Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.