Service Line Coordinator

Overview

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Job Summary

Position: Service Line Coordinator

Job summary: The Service Line Coordinator supports the operational efficiency and patient experience for a designated specialty. This role coordinates scheduling, manages patient flow, supports providers, and ensures adherence to protocols. The coordinator acts as a liaison between clinical teams, patients, and administrative staff, facilitating communication and resolving issues. Additional responsibilities include data tracking, supporting quality initiatives, and assisting with regulatory compliance

Responsibilities

Key Responsibilities:

• Coordinate daily clinic operations and patient scheduling
• Ensure timely follow-up on test results and care coordination
• Support providers with administrative and clinical needs
• Track and report on key performance and quality metrics
• Facilitate multidisciplinary meetings and case conferences
• Assist with prior authorizations and insurance documentation
• Identify and resolve patient care gaps
  • KPIs:
    • Patient throughput (number of patients seen per clinic/session)
    • Test result follow-up within 48 hours
    • Appointment scheduling accuracy and timeliness
    • Patient no-show rate (<15%)
    • Quality metric compliance (e.g., screening completion rates)
    • Provider and patient satisfaction scores

Qualifications

Education:

• Associate’s degree required; Bachelor’s degree in healthcare administration, business, or related field preferred.

• Clinical certification/licensure (if applicable to the specialty) may be preferred or required.

Experience:

• 2–4 years of experience in healthcare administration, care coordination, or clinical support roles.

• Prior experience in a specialty setting (specific to the service line) strongly preferred.

Skills:

• Strong organizational and multitasking skills.

• Excellent verbal and written communication.

• Working knowledge of EMR systems (e.g., Epic).

• Proficiency in Microsoft Office (Excel, Outlook, Word).

• Ability to coordinate across departments and providers.

• Familiarity with appointment scheduling, referrals, and insurance authorization

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.