- Job Role: Product Support Analyst / Social Media Consultant
- Location: Menlo Park CA
- Duration: 12+ Months
- Work Timings: Night Shift Job
- Note : Looking for Entry level Young and passionate professionals who are well versed with social Media.
Duties and Responsibilities
- Develop deep knowledge within a complex product group
- Investigate and prioritize Advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging.
- Own tasks end-to-end until they are assigned to specialist.
- Discern product confusion from bugs, identify solutions, and advise the sales team/advertisers to accomplish the advertisers’ desired outcome
- Effectively and concisely communicate resolution (technical resolution, workarounds, or product confusion) to the sales team
- Partner with product support group specialists to identify solutions to advertising bugs and product confusion
- Facilitate a high-end customer experience related to support for advertising bugs
- Bachelor, Associate, or technical degree preferred (math, statistics, computer science, information systems, or similar)
- Ability to source and manipulate internal and external data sets
- 1-3 years of experience with product technical support
- Ability to think critically and problem-solve
- Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications
- Work onsite (Menlo Park) from Monday through Friday
- Support a rotating, off-business hour’s on-call support schedule
- SQL proficiency
- Fluency in English
If you are interested then reply me back with the below information:
- Full Name:
- Primary Contact No & Email:
- Work Authorization(US Citizen, GC, EAD, H1B etc.):
- Current Location:
- Pay Rate($XX/hr):
- Updated Resume
Saurav Yadav
Sr. Technical Recruiter
eTeam, Inc. “ACCELERATED HIRES”
1001 Durham Avenue, Suite 201, South Plainfield, NJ 07080
Office : 732-318-3865 | Fax : 908-757-0800
Web: www.eteaminc.com
