71000218 - Call Centre Agent

• Loco Allowance: No
• 13th Cheque: Yes
• Housing Subsidy: Yes
• Leave: Yes
• Medical Aid: Yes
• Other Allowances: N/A
• Pension Fund: Yes
• Skill Allowance: No
• Grade: T07
• Cluster: 004 FINANCE
• Directorate: 0042 REVENUE MANAGEMENT
• Department: 0044 CALLCENTRE AND CORRESPONDENCE

FINANCE DEPARTMENT

CALL CENTRE AGENT 

REF NO: 71000252 / 71000218 / 71000244 / 71000272

REVENUE MANAGEMENT DIRECTORATE

REVENUE DIVISION

Basic Salary

R243 479.01 / R316 060.58 pa

Grade: 07 

• Provides a prompt service for all customer in relation to revenue related queries on services provided by the Municipality.

• Provides relevant revenue related information on various services provided/ offered by the Municipality.

• Performs Administration functions to maintain a high standard of customer service.

• Processes all applicable administrative requirements for registration of new and/or existing Municipal customers.

• Processes all applicable administrative requirements for termination of existing municipal customers.

• Administrates all name change requests.

• Attends to all valuation roll changes and property registration enquiries.

• Contributes in policy cahnges and initiatives aimed at maintaining high standards and improving customer service. • Adheres to contact centre culture and utilises technology to ensure effective, efficient and prompt customer service.

• Assists consumers to register / create profiles on the eServices.

Competencies:

• Attention to Detail.
• Ethics and Professionalism.
• Organizational Awareness.
• Problem Solving.
• Business Processes.
• Use of Technology.
• Communication.
• Client Orientation and Customer Focus.
• Resilience.
• Learning Orientation.

Qualifications

• Essential Requirements:
• Grade 12 (NQF Level 4) or equivalent.
• 2 Years relevant experience.
• Computer Literacy.

Preferred Requirements:

• Grade 12 (NQF Level 4) and an Administrative certificate.
• 3 years relevant experience