Job Title: Account Executive
Overview
At Ethos, Account Executives are the connective tissue between our clients and internal teams — translating needs into actions and ensuring projects are delivered on time and within scope. This role is about building trust, creating alignment, and helping every team member do their best work. You’ll partner closely with clients, strategists, and creatives to guide projects from kickoff through delivery, making sure the work is thoughtful, aligned, and executed with intention. The ideal candidate thrives in a fast-paced, collaborative environment and is motivated by delivering high-quality work and exceptional client service.
Key Responsibilities
- Serve as the primary point of contact for assigned client accounts.
- Manage day-to-day communication between clients and internal teams.
- Coordinate timelines, deliverables, and expectations to move work forward.
- Translate client needs into clear, actionable briefs for creative teams.
- Monitor project progress and proactively address issues, gaps, or delays.
- Review work for accuracy and alignment before final delivery to clients.
- Track budgets, hours, and scope to support and maintain profitability.
- Build strong, lasting client relationships grounded in trust and responsiveness.
- Identify opportunities to grow accounts and expand the work in meaningful ways.
Qualifications
- Bachelor’s degree in Marketing, Communications, Business, or related field preferred.
- 2–5 years of experience in account management, marketing, or an agency environment.
- Proficiency in time tracking and budget management tools.
- Strong organizational and project management skills.
- Excellent written and verbal communication skills.
- Experience working with cross-functional teams.
Personal Attributes
- Highly organized, with a strong attention to detail.
- Proactive and solutions-oriented in approaching challenges.
- The ability to manage multiple projects and changing priorities.
- A strong sense of ownership, accountability, and follow-through.
- A collaborative, team-first mindset and positive attitude.
- The ability to stay calm and adaptable in a fast-paced environment.
- Strong interpersonal skills and confidence in client-facing situations.
- A desire to learn, grow, and contribute to the work.
Nice to Have
- Experience in a boutique agency setting.
- Familiarity with digital marketing (e.g., social, paid media, SEO).
- Experience with CRM or project management platforms (e.g., Asana, Monday, ClickUp).
- A basic understanding of creative processes (e.g., strategy, design, copywriting, production)
