ABOUT ETRO
ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection.
SCOPE
Etro USA's Operations Associate reports to the Store Manager and is responsible for monitoring and maintain store operations, inventory, and customer service. The ideal candidate is extremely organized, loves problem-solving, is detail oriented, and approaches all issues proactively.
RESPONSIBILITIES
- Perform daily shipping and receiving roles and responsibilities efficiently
- Assist with biannual End of Season shipping process
- Work on the damaged product process in store, recommend & help implement best practices and procedures to reduce loss from in store damage
- Assist with the stock control processes in store including monthly cycle counts
- Monitor and resolve negatives and other stock discrepancies as they occur in store
- Help lead the biannual full inventory process, as per guidelines set forth by HQ
- Assist with monthly store reconciliation
- Help ensure all team members are following the operations/stockroom guidelines; educate team members on proper policy and procedure
- Support Ops Manager on repair management, and help handle repairs in a timely manner; communicate any concerns appropriately
- Help Maintain and organize BOH; proactively work to prevent LP, damages and sales issues
- Manage supplies (e.g shipping, stationary, packaging, etc.) to ensure store is well stocked at all times; order supplies as needed, within budget guidelines
- Assist with the coordination of HVAC, electrical, lighting, plumbing, fire monitoring, elevator maintenance, pest control, as well as store with planning updates along with corporate team
- Work on fulfillment and management of e-commerce orders
- Support additional projects and other duties, as needed and directed by management
