ABOUT ETRO
ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection.
SCOPE
The Temporary Client Advisor at ETRO represents the Company towards the customer and is responsible for contributing to the Store's sales performance. He/she is a sales professional in the luxury goods sector and applies this professionalism in promoting the corporate image, in being an authority on the ETRO product as well as in customer satisfaction and loyalty. Moreover, he/she collaborates in achieving the quantitative and qualitative objectives for the Store.
RESPONSIBILITIES
- Reach and surpass monthly sales goals as determined by Management
- Demonstrate, recommend and style the products available; promote personal shopping and advise on styling options
- Ensure customer loyalty by collecting customer information and entering it into the database, thus building an extremely valuable clientele base that consists of high profile, international, professional and consistent customers
- Follow-up with clients through telephone calls, letters, cards and special announcements
- Maintain a Client Book including; sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events (birthdates, etc.)
- Handle and rectify complaints, with support of a manager, if necessary
- Participate in department meetings, store meetings and all product presentations held in the store
- Ensure proper management of assigned products and back stock for which he/ she is responsible
- Participate in the inventory process
- Collaborate with other colleagues to achieve business objectives
- Communicate any pertinent information gathered from customers to Management
- Constantly keep up-to-date regarding fashion trends; know and monitor the competition
- Regular attendance and punctuality
- Ability to professionally interact with management, co-workers and clients
- Strong organizational skills, multi-tasking and prioritizing capabilities
- Flexibility in schedule and working hours
- Additional related duties as needed
