Provides second/third level technical support for unified computing B & C series servers (both hardware and software) and Nexus 1000V to TAC engineers via phone & email consultation to independently troubleshoot & debug product problems
Provide second/third level technical support for operating systems and virtualization including Microsoft, Redhat, and Vmware
Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
Provides technology/product training and intellectual property material as required
Effectively utilizes moderate to complex lab setups to recreate and solve problems
Submits complete and correct defect reports in area of expertise
Acts as a technical expert and provides support on a world-wide basis
Interacts across technical support and development teams at peer level
Receives minimal supervision, no instruction on routine work, and general instruction on new assignments
Typically interfaces internally with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments
Function as the primary technical resource for large customer accounts with multiple concurrent technical issues
Formulate technical action plans in order to resolve problems in unique end-to-end solutions
Generate clear and concise documentation in the form of case notes, technical tips, training presentations, and discussion board forums
Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills
Provide systems/product training.
Server troubleshooting experience
Practical VMware knowledge
IP networking exposure
Strong analytical and troubleshooting skills
Proven crisis management skills and ability to handle critical customer issues/problems
Ability to determine problems and deliver known solutions with a high level of customer satisfaction
Capability to determine root cause and resolution for previously unknown problems
Good verbal and written communication skills
Ability to work effectively with and provide guidance to other members of the work group
Please provide College GPA with Resume.
Job details are sourced from the employer's original posting.
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