Senior Manager, Commercial Strategy

About the Role

The Senior Manager, Commercial Strategy will be a high-impact member of the Australian team, reporting directly to the GM for Australia and working closely with leaders across Growth, Product, Operations, Clinical, Finance and Analytics. You’ll help build a clear view of how the Australian business is performing, evaluate where we can deploy capital most effectively and turn complex analysis into practical recommendations for the leadership team. This is an opportunity to work across the full Australian business, support some of its most important growth decisions and develop from a strong strategist into a trusted commercial operator.

What Success Looks Like

In your first six months, you will help move the Australian business into a position where we can consistently identify, compare and act on the most effective opportunities to deploy capital for growth. You’ll build strong working relationships with FP&A and functional leaders, improve how we understand commercial performance and introduce greater structure and rigour into our investment decisions.

As your understanding of the business and credibility with leaders grow, you’ll take increasing ownership of commercial recommendations and cross-functional decisions.

What You’ll Be Responsible For

• Build our view of commercial performance. Work with FP&A, Finance and Analytics to maintain a clear view of performance across revenue, acquisition, conversion, retention, gross margin and contribution margin. Identify the underlying drivers and translate them into useful insights for the Australian leadership team.

• Support planning and forecasting. Partner with FP&A on annual planning, reforecasting and scenario modelling. Help functional leaders understand how their decisions affect financial performance and maintain a realistic view of expected outcomes.

• Improve how we allocate capital. Build the analysis and commercial cases that help the GM and leadership team compare investment opportunities across conditions, products, channels and patient segments. Make clear recommendations about where the business should focus its capital, people and attention.

• Develop our understanding of unit economics. Analyse customer acquisition cost, lifetime value, payback, retention and margins across products, channels and patient cohorts. Help teams understand the commercial levers they can influence.

• Identify growth and profitability opportunities. Investigate opportunities across pricing, packaging, retention, product mix, acquisition and margin. Partner with functional leaders to translate the analysis into action and track whether the expected value is realised.

• Evaluate new opportunities and partnerships. Assess potential treatments, conditions, partnerships and business models. Structure the opportunity, develop the commercial case and provide clear recommendations to leadership.

• Lead important cross-functional work. Take on commercial questions that do not sit neatly within one function. Structure ambiguous problems, bring together the right stakeholders and help move the work from analysis through to implementation.

• Improve our commercial operating rhythms. Help establish the tools, frameworks and forums that allow leaders to understand performance, compare opportunities and make timely decisions.

About You

Skills & Experience

• You have ~6 years of experience in a highly analytical environment. Your experience may come from strategy consulting, investment banking, private equity, strategic finance, corporate strategy, or a commercial role in a high-growth consumer, subscription or technology-enabled business.
• You have a substantial track record of solving ambiguous, high-impact commercial problems and turning recommendations into measurable outcomes.
• You are highly analytical and can build and interrogate financial models, identify the variables that matter and use your analysis to make commercial decisions.
• You have a strong understanding of high-growth consumer economics, including customer acquisition cost, lifetime value, retention, payback and contribution margin.
• You’re comfortable moving between long-term business cases and the operational detail behind a specific performance problem.
• You communicate clearly, turn complex analysis into straightforward recommendations and influence effectively without relying on formal authority.
• Healthcare experience is welcome but not required.

Behaviours & Attitudes

• You take responsibility for business outcomes and stay involved beyond the analysis.
• You form a view and make recommendations rather than simply presenting options.
• You’re curious and investigate why something is happening rather than accepting the first explanation.
• You move quickly through ambiguity while maintaining high standards.
• You’re willing to challenge your assumptions and change your mind when the evidence changes.
• You care about building a large, successful and enduring business.

What’s ahead in Australia?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where well-being matters - Experience catered wellness talks, exercise classes, free barista coffees, funded social clubs, and quarterly rooftop parties.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from parental and miscarriage leave, health, professional development, and personal days, and our Employee Assistance Program.