Your main responsibilities will Include:
- Receive, validate, and release transfer instructions via GFX.
- Monitor pending and rejected transfers, ensuring prompt resolution and settlement.
- Liaise with Transfer Agents, Fund Management Companies, and internal stakeholders (e.g. Client Services, Product Analysts) to resolve queries and expedite settlements.
- Ensure accurate and timely dispatch of transfer documentation to Transfer Agents.
- Follow up on contract notes and ensure adherence to internal Standard Operating Procedures (SOPs) and regulatory requirements.
- Investigate and resolve complex cases, including rejected or technically failed transfers.
- Escalate critical issues and contribute to the daily Critical Transfers report.
- Identify inefficiencies and propose process improvements to enhance settlement timeliness and service quality.
- Participate in monthly reviews of client queries and agent performance.
Requirements:
- 1-3 years of industry experience related to financial services operations with understanding of investment operations and operational excellence.
- Proficient in English with outstanding written and verbal communication skills. Proficiency in additional languages is preferred.
- Well-developed organizational and critical thinking skills to resolve complex day to day issues independently.
- Good interpersonal skills and networking abilities with sub-custodians and both internal/external departments.
- Detail oriented, excellent accuracy skills and good understanding in mutual fund and hedge fund are strongly recommended.
- Working hours: 3.00pm – 12.00am / 4.00pm – 01.00am Malaysia time.
