Position Summary
The Client Service Representative manages communication between the laboratory and clients to ensure expectations are met, assists clients in submitting needed information, managing sample receipt and registration, and other activities as needed to maintain good client relations.
Authority
The Client Service Representative receives sufficient authority from, and is accountable to, the Client
Services Supervisor, or appointed designate, for the successful completion of assigned duties and responsibilities and has the authority to take action necessary to carry out the duties and responsibilities of this position and to identify the occurrence of departures from the quality system or from the procedures for performing tests and/or calibrations, so long as such action does not deviate from established company guidelines, is consistent with sound technical and business judgment, and follows the practices of the laboratory.
Essential Duties and Responsibilities
1. Responsible for all routine communications between the customer and the laboratory.
2. General clerical duties such as answering phones, processing mail, greeting clients, etc.
3. Routing couriers for sample pickups.
4. Receiving samples from clients via parcel services, couriers and in-person drop off.
5. Confirming and documenting sample conditions on receipt.
6. Provision of sampling supplies as needed to the customer.
7. Responsible for intercompany communication and sample coordination.
8. Clarification of client’s requests for services.
9. Entering new client information into appropriate systems.
10. Registration of incoming samples.
11. Validating sample registration information.
12. Routing of samples and paperwork to appropriate storage locations and analysts within the laboratory and notification to the analysts if those samples requiring special handling.
13. Creation and Maintenance of Reference Quotations.
14. Schedules, coordinates and participates in client conference calls as needed; attends meetings with technical groups as needed
15. Assist in management of invoices for client billing.
16. Responsible for managing outsources samples with partner Eurofins laboratories to ensure timely
COA release for clients.
17. Coordinate all out going shipping for ESFA. (samples, returning coolers, Etc.)
18. Creating return shipping labels for clients shipping samples back regularly
19. Scanning/attaching documents to samples or projects in LIMS systems.
20. Responsible for reaching out to customers to collect payment for overdue bills
21. Responsible for submitting results to WDNR for EDD testing.
22. Conducts all activities in a safe and efficient manner
23. Maintain regular attendance and punctuality
24. Performs other duties as assigned
What we offer:
Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Eurofins PSS Insourcing has an exciting and rewarding opportunity for a Business Development Manager to join our team.  We are searching for a business development professional with proven experience selling and implementing high-value sales.  Someone who thrives on identifying and closing new business caring for the client through the process will succeed in this role. This position offers the excitement of hunting for new clients with the goal of diversifying our offerings and client base as well as the opportunity to foster and expand partnerships with key clients.  This is a hybrid role working remotely from a home office, travelling locally and within the region for prospect and current client meetings as well as full days spent at current client sites to maximize networking and relationship building opportunities. A successful candidate will have a proven track record and is comfortable reaching out to and meeting with high level decision makers including C-Suite.  This position will manage the strategic sales process including identifying client needs, defining and presenting how PSS can address them, as well as managing the implementation process for new programs. If you’re looking for a rewarding career, a place to call home, apply with us today!