Provides project management for ongoing client sample programs through daily customer communication and contact.
· Be an internal liaison for clients so they only need to contact one person.
· Empowered to make decisions on behalf of clients to provide superior service.
· Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
· Assists Client Managers with managing various aspects of quote, proposal and RFI development for assigned opportunities.
· Onboard new clients by asking appropriate questions and providing SampleKinect® training
· Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed.
· Provides support for other Client Service Associates when needed (e.g. absence, workload adjustment, site and regional balancing)
· Coordinates conference calls with client and other areas of Food Solutions as needed.
· Contributes to assigned process improvement projects and supports implementation when needed
Bachelor’s degree in a scientific, business or related field (or equivalent work experience
2+ years of direct food testing, high intensity customer service, or other business-related experience ·
Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact ·
Thick-skinned – ability to receive and deliver difficult news ·
Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook) ·
Demonstrated ability to plan, multi-task and prioritize · Demonstrated teamwork, communication (written and verbal), and organizational skills ·
Ability to work independently ·
Knowledge of other software applications (i.e. SFDC, NIMS) preferred ·
Ability to work to multiple deadlines ·
Ability to learn technical chemistry and microbiology testing requirements ·
Ability to communicate appropriately and effectively with internal and external clients ·
Positive attitude and sense of urgency ·
Experience in a scientific or logistics environment is heavily weighted
What we offer: As an employer, we’re keen to look after our people with as much dedication as they look after our patients. That’s why we offer competitive salaries, excellent training and exceptional career prospects. We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.
Your data:
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Eurofins PSS Insourcing has an exciting and rewarding opportunity for a Business Development Manager to join our team.  We are searching for a business development professional with proven experience selling and implementing high-value sales.  Someone who thrives on identifying and closing new business caring for the client through the process will succeed in this role. This position offers the excitement of hunting for new clients with the goal of diversifying our offerings and client base as well as the opportunity to foster and expand partnerships with key clients.  This is a hybrid role working remotely from a home office, travelling locally and within the region for prospect and current client meetings as well as full days spent at current client sites to maximize networking and relationship building opportunities. A successful candidate will have a proven track record and is comfortable reaching out to and meeting with high level decision makers including C-Suite.  This position will manage the strategic sales process including identifying client needs, defining and presenting how PSS can address them, as well as managing the implementation process for new programs. If you’re looking for a rewarding career, a place to call home, apply with us today!