HireFT
Browse JobsHow it worksPricingAboutSuccess Stories
    Back to jobs
    EU

    Eurofins

    Life Sciences

    IT Solutions Support Engineer - Junior

    Belo Horizonte, BrazilHybridFull-timePosted 1w ago
    All Eurofins jobs

    Job description

    • Provide 1st and 2nd level technical support for LIMS applications.
    • Investigate, troubleshoot, and resolve incidents within agreed SLAs.
    • Log, track, and manage tickets using IT Service Management tools (e.g., ServiceNow, BMC Helix).
    • Perform initial root cause analysis and escalate complex issues to appropriate teams.
    • Collaborate with IT Operations, Development, and other stakeholders to ensure timely resolution.
    • Develop, write, and debug scripts to automate workflows and enhance system functionality.
    • Maintain accurate documentation of issues, solutions, and standard procedures.
    • Ensure compliance with IT policies, security standards, and data protection requirements.
    • Support IIS-hosted web applications and monitor system performance.
    • Communicate effectively with business and technical stakeholders in an international environment.

    Required Skills & Qualifications

    • Up to 2 years of experience in IT support, application support, or helpdesk roles.
    • Basic understanding of Windows Server environments and networking fundamentals.
    • Experience writing and troubleshooting SQL queries (MS SQL Server / T-SQL).
    • Familiarity with ticketing systems (ServiceNow, BMC Remedy, or similar).
    • Knowledge of ITIL practices (Incident, Problem, Change Management).
    • Basic exposure to IIS-hosted applications.
    • Strong problem-solving and analytical skills.
    • Good communication skills in an international environment.
    • Ability to work independently and manage multiple priorities.
    • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

    Nice to Have

    • Exposure to .NET technologies (ASP.NET / C#).
    • Experience with REST APIs, message queues, or distributed systems.
    • Knowledge of VBScript or scripting for automation.
    • Understanding of SDLC and Product Lifecycle methodologies.
    • Familiarity with testing frameworks (e.g., NUnit, Jasmine, Karma, MS Test).
    • Experience working with European stakeholders/customers.
    • Experience with tools like TFS / Azure DevOps.

    Technical Competencies

    • Strong troubleshooting and debugging capabilities.
    • Understanding of synchronous and asynchronous communication.
    • Ability to analyze logs, system behavior, and performance issues.
    • Basic knowledge of enterprise application architecture.

    Soft Skills

    • Excellent communication and interpersonal skills.
    • Ability to work in a multicultural and distributed team environment.
    • Proactive, detail-oriented, and solution-driven mindset.
    • Ability to adapt and communicate with both technical and business stakeholders.
    • Comfortable working with remote collaboration tools (Teams, email, chat, etc.).

    Additional Notes

    • This is a junior role, ideal for candidates starting their career in enterprise application support.
    • Strong learning ability and willingness to grow in LIMS and enterprise systems is key.

    Job details are sourced from the employer's original posting.

    Open job posting
    EU

    About the company

    Eurofins

    Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Eurofins PSS Insourcing has an exciting and rewarding opportunity for a Business Development Manager to join our team.  We are searching for a business development professional with proven experience selling and implementing high-value sales.  Someone who thrives on identifying and closing new business caring for the client through the process will succeed in this role. This position offers the excitement of hunting for new clients with the goal of diversifying our offerings and client base as well as the opportunity to foster and expand partnerships with key clients.  This is a hybrid role working remotely from a home office, travelling locally and within the region for prospect and current client meetings as well as full days spent at current client sites to maximize networking and relationship building opportunities. A successful candidate will have a proven track record and is comfortable reaching out to and meeting with high level decision makers including C-Suite.  This position will manage the strategic sales process including identifying client needs, defining and presenting how PSS can address them, as well as managing the implementation process for new programs. If you’re looking for a rewarding career, a place to call home, apply with us today! 

    View all Eurofins jobs
    Industry
    Life Sciences
    Open roles
    2328

    Interested in this role?

    Apply with HireFT

    Free to start — no card required.

    Your fit

    How well do you match?

    Sign in to see how your résumé lines up with this role.