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    Eurofins

    Life Sciences

    Principal Product Sustenance Engineer

    Bengaluru, IndiaHybridFull-timePosted 3mo ago
    All Eurofins jobs

    Job description

    Job Title: Principal Product Sustenance Engineer

    Work Location: Bangalore

    Work mode: Hybrid

    Shift timings: 12:00 PM to 9:00 PM IST

    Job Description:

    Role Purpose

    Responsible for the operational excellence, reliability, and validated state of centrally managed laboratory and business-critical IT applications supporting regulated QC and GxP environments.

    The role focuses on day-to-day operations, compliance, stability, and lifecycle management of laboratory applications such as Empower, NuGenesis, LabSolutions, and similar systems, ensuring systems remain compliant, available, and fit for purpose across BPT sites.

    This position works closely with QA, CSV, Infrastructure, vendors, and business stakeholders to maintain validated systems, support audits, and deliver controlled system changes.

    Key Responsibilities

    Operational Support & Stability

    • Provide Level 2 / Level 3 operational support for centrally managed laboratory and enterprise applications, managing incidents across P1 to P4 severity levels in line with ITIL best practices.
    • Perform regular maintenance, upgrades, patching, preventive maintenance, and system health checks.
    • Proactively monitor applications, databases, and virtualized environments to prevent service disruption.

    Compliance, Quality & CSV

    • Ensure systems operate in compliance with Gxp, data integrity, and internal quality requirements.
    • Contribute to Computer System Validation (CSV) activities, including:
      • IQ, OQ, PQ execution
      • Risk assessments
      • Data integrity verification
    • Ensure alignment with GAMP 5, 21 CFR Part 11, and EU Annex 11 principles.
    • Support internal and customer audits, inspections, and validation reviews.

    Incident, Change & Problem Management

    • Manage and coordinate incident, change, problem, and exception management activities.
    • Support root cause analysis and contribute to CAPA definition and follow‑up.
    • Collaborate with Infrastructure, QA, CSV teams, and vendors to resolve issues efficiently.

    Laboratory Application Ownership

    • Act as a technical subject matter expert for core laboratory applications, like:
      • Empower
      • NuGenesis
      • LabSolutions
      • Other regulated laboratory systems as required (e.g. CDS, SDMS, instrument control software)
    • Coordinate software upgrades, configuration changes, and lifecycle decisions in collaboration with central teams and sites.
    • Interface with application vendors to troubleshoot issues and apply best practices.

    Automation & Technical Enablement

    • Develop and maintain operational automation scripts to improve stability, monitoring, and repeatability.
    • Support controlled automation initiatives (e.g. job scheduling, scripted maintenance, validation support activities) where aligned with operational needs and compliance.

    Infrastructure, Virtualization & Databases

    • Use PowerShell and scripting to automate routine tasks, monitoring, and administrative actions.
    • Prepare and maintain automated jobs and scheduled tasks supporting application operations.
    • Demonstrate working knowledge of databases (Oracle, SQL) relevant to laboratory applications.
    • Support virtual machine (VM) environments, including:
      • VM build and configuration
      • Maintenance of validated VM images (experience in VM image creation is a strong advantage)

    Documentation, Reporting & KPIs

    • Create and maintain technical documentation, operational procedures, and system descriptions.
    • Support preparation of validation and audit documentation.
    • Produce KPIs, operational metrics, and service reports related to system availability and performance.

    Working Model & Availability

    • Willingness to work outside business hours or weekends on rare occasions, based on:
      • Planned IT changes
      • Critical incidents

    Key Competencies & Skills

    • Strong experience in IT operations within regulated (GxP) environments
    • Solid understanding of CSV, data integrity, and validation lifecycle
    • Hands-on experience with laboratory applications (Empower, NuGenesis, LabSolutions or similar)
    • Proficiency in PowerShell / scripting
    • Good knowledge of Oracle and SQL databases
    • Experience with virtualized environments; VM image creation is a strong plus
    • Strong collaboration skills with QA, CSV, Infrastructure, vendors, and business users
    • Analytical, structured, and risk-aware mindset

    Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related Engineering field.

    Job details are sourced from the employer's original posting.

    Open job posting
    EU

    About the company

    Eurofins

    Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Eurofins PSS Insourcing has an exciting and rewarding opportunity for a Business Development Manager to join our team.  We are searching for a business development professional with proven experience selling and implementing high-value sales.  Someone who thrives on identifying and closing new business caring for the client through the process will succeed in this role. This position offers the excitement of hunting for new clients with the goal of diversifying our offerings and client base as well as the opportunity to foster and expand partnerships with key clients.  This is a hybrid role working remotely from a home office, travelling locally and within the region for prospect and current client meetings as well as full days spent at current client sites to maximize networking and relationship building opportunities. A successful candidate will have a proven track record and is comfortable reaching out to and meeting with high level decision makers including C-Suite.  This position will manage the strategic sales process including identifying client needs, defining and presenting how PSS can address them, as well as managing the implementation process for new programs. If you’re looking for a rewarding career, a place to call home, apply with us today! 

    View all Eurofins jobs
    Industry
    Life Sciences
    Open roles
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