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    Eurofins

    Life Sciences

    Senior Product Support

    Bengaluru, IndiaHybridFull-timePosted 3w ago
    All Eurofins jobs

    Job description

    We are seeking a technically skilled Senior Product Sustenance Engineer with experience in IT support and hands-on expertise in Support of product applications. The ideal candidate will be responsible for diagnosing and resolving technical issues, supporting end-users, and automating tasks to improve operational efficiency.
    Key Responsibilities:

    • Provide 1st and 2nd line technical support for LIMS application.
      Design, write, and debug scripts to automate workflows, customize user interfaces, and enhance functionality within the LIMS platform.
    • Maintain documentation of issues, solutions, and procedures.
    • Collaborate with other IT teams to escalate and resolve complex problems.
    • Ensure compliance with IT policies and data security standards.

    Required Skills & Qualifications:

    • Experience in IT support or helpdesk roles.
    • Proficiency in VBScript for automation and task scheduling.
    • Strong knowledge of Windows environments and networking fundamentals.
    • Experience in writing SQL queries.
    • Familiarity with ITIL practices and ticketing systems.
    • Excellent problem-solving and communication skills.
    • Ability to work independently and manage multiple tasks.
    • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

    SPECIFIC ASSIGNMENTS:

    • Route tickets to the correct queue inside BMC Helix/Service now
    • Track ticket status and follow up or escalate tickets that remain unresolved for too long
      Not all locally submitted tickets are in English.
    • The candidate should be able to manage this situation, for example by using automated translation tools to understand and process such tickets.

    REQUIRED EXPERIENCE AND SKILLS:
    Experience:

    • Professional experience in software support
    • Proven experience in using ticketing tools on BMC Remedy/service now
    • Strong knowledge and hands-on experience with synchronous and asynchronous communication.
    • Knowledge of modern software development methodologies and tools.
    • Strong troubleshooting and debugging skills.
    • Good working knowledge of MSSQL – SQL, T-SQL etc.
    • Experience with usage of TFS
    • Familiar UI testing and Unit Testing (MS Test/ Jasmine/ MOQ/ NUnit/ Karma etc.)

    Skills:

    • Excellent communication and debugging skills

    Responsibilities

    • Route tickets to the correct queue inside BMC Helix/ Service now
    • Track ticket status and follow up or escalate tickets that remain unresolved for too
    • He must support 1st level support of applications.

      Job details are sourced from the employer's original posting.

      Open job posting
      EU

      About the company

      Eurofins

      Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Eurofins PSS Insourcing has an exciting and rewarding opportunity for a Business Development Manager to join our team.  We are searching for a business development professional with proven experience selling and implementing high-value sales.  Someone who thrives on identifying and closing new business caring for the client through the process will succeed in this role. This position offers the excitement of hunting for new clients with the goal of diversifying our offerings and client base as well as the opportunity to foster and expand partnerships with key clients.  This is a hybrid role working remotely from a home office, travelling locally and within the region for prospect and current client meetings as well as full days spent at current client sites to maximize networking and relationship building opportunities. A successful candidate will have a proven track record and is comfortable reaching out to and meeting with high level decision makers including C-Suite.  This position will manage the strategic sales process including identifying client needs, defining and presenting how PSS can address them, as well as managing the implementation process for new programs. If you’re looking for a rewarding career, a place to call home, apply with us today! 

      View all Eurofins jobs
      Industry
      Life Sciences
      Open roles
      2325

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